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Descripción de la vacante
A leading digital banking organization in Saudi Arabia is looking for a motivated bilingual professional to join their Digital Banking Support Team. The successful candidate will provide frontline support for retail and corporate clients while ensuring a smooth experience across digital banking channels. The role requires 4–6 years of experience in banking customer support and excellent communication skills in Arabic and English.
Servicios
Formación
- 4–6 years of experience in banking customer support or digital channel operations.
- Understanding of retail and corporate banking products and digital platforms.
- Basic technical knowledge related to online or mobile banking systems is an advantage.
Responsabilidades
- Handle customer inquiries and support requests related to digital banking platforms.
- Log, track, and follow up on issues until resolution.
- Coordinate with IT and operations teams to resolve technical issues.
- Support onboarding and activation of corporate clients on digital banking channels.
- Provide communication in Arabic and English through various channels.
- Prepare reports on customer cases and common issues.
- Contribute to improving customer experience.
Conocimientos
Educación
We are seeking a motivated and customer-oriented bilingual professional (Arabic & English) to join our Digital Banking Support Team.
The ideal candidate will provide frontline support for retail and corporate clients, ensuring a smooth experience across all digital banking channels — including internet banking, mobile banking, and corporate e-channels.
This role requires a combination of banking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively.
- Handle customer inquiries and support requests related to digital banking platforms (retail and corporate).
- Log, track, and follow up on issues until resolution, ensuring timely updates to clients.
- Coordinate with IT and operations teams to resolve technical or functional issues.
- Support the onboarding and activation of corporate clients on digital banking channels.
- Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools.
- Prepare daily and weekly reports on customer cases, common issues, and resolutions.
- Contribute to improving customer experience by identifying recurring problems or service gaps.
- Bachelor’s degree in Business Administration, Information Technology, or related field.
- 4–6 years of experience in banking customer support or digital channel operations.
- Understanding of retail and corporate banking products and digital platforms.
- Excellent communication and interpersonal skills in Arabic and English.
- Strong follow-up and coordination abilities.
- Basic technical knowledge related to online or mobile banking systems is an advantage.
- Experience in Saudi banking sector or financial services institutions.
- Familiarity with digital transformation initiatives or banking support tools (CRM, ticketing systems, etc.).
- A dynamic role within a leading digital banking environment.
- Exposure to both retail and corporate client support.
- Career growth opportunities and a collaborative workplace culture.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.