Senior L1\L2 Technical Support( banking)

Integrated Solutions Tawantech; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading digital banking organization in Saudi Arabia is looking for a motivated bilingual professional to join their Digital Banking Support Team. The successful candidate will provide frontline support for retail and corporate clients while ensuring a smooth experience across digital banking channels. The role requires 4–6 years of experience in banking customer support and excellent communication skills in Arabic and English.

Benefits

Career growth opportunities

Collaborative workplace culture

Dynamic role within leading digital banking environment

Qualifications

• 4–6 years of experience in banking customer support or digital channel operations.
• Understanding of retail and corporate banking products and digital platforms.
• Basic technical knowledge related to online or mobile banking systems is an advantage.

Responsibilities

• Handle customer inquiries and support requests related to digital banking platforms.
• Log, track, and follow up on issues until resolution.
• Coordinate with IT and operations teams to resolve technical issues.
• Support onboarding and activation of corporate clients on digital banking channels.
• Provide communication in Arabic and English through various channels.
• Prepare reports on customer cases and common issues.
• Contribute to improving customer experience.

Skills

Motivated and customer-oriented

Bilingual (Arabic & English)

Excellent communication skills

Strong follow-up and coordination abilities

Education

Bachelor’s degree in Business Administration, Information Technology, or related field

Job description

About the Role

We are seeking a motivated and customer-oriented bilingual professional (Arabic & English) to join our Digital Banking Support Team.

The ideal candidate will provide frontline support for retail and corporate clients, ensuring a smooth experience across all digital banking channels — including internet banking, mobile banking, and corporate e-channels.

This role requires a combination of banking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively.

Responsibilities

• Handle customer inquiries and support requests related to digital banking platforms (retail and corporate).
• Log, track, and follow up on issues until resolution, ensuring timely updates to clients.
• Coordinate with IT and operations teams to resolve technical or functional issues.
• Support the onboarding and activation of corporate clients on digital banking channels.
• Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools.
• Prepare daily and weekly reports on customer cases, common issues, and resolutions.
• Contribute to improving customer experience by identifying recurring problems or service gaps.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• 4–6 years of experience in banking customer support or digital channel operations.
• Understanding of retail and corporate banking products and digital platforms.
• Excellent communication and interpersonal skills in Arabic and English.
• Strong follow-up and coordination abilities.
• Basic technical knowledge related to online or mobile banking systems is an advantage.

Preferred

• Experience in Saudi banking sector or financial services institutions.
• Familiarity with digital transformation initiatives or banking support tools (CRM, ticketing systems, etc.).

What We Offer

• A dynamic role within a leading digital banking environment.
• Exposure to both retail and corporate client support.
• Career growth opportunities and a collaborative workplace culture.