Zone Manager, Regional Director 5 MY

CIMB; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a skilled leader to drive sales growth and enhance branch performance. This position will focus on developing effective sales strategies, overseeing operational compliance, and mentoring team leaders. The ideal candidate will have a proven track record in banking sales, excellent relationship management skills, and a passion for customer satisfaction. This role offers a chance to significantly impact growth and market presence in the financial sector.

Qualifications

• Proven track record in sales leadership within the banking sector.
• Strong analytical skills to monitor performance against KPIs.
• Ability to drive customer satisfaction and service delivery.

Responsibilities

• Develop and implement sales strategies for banking products.
• Oversee performance of branches and ensure compliance.
• Lead and mentor branch managers to build effective teams.
• Champion initiatives to enhance customer experience.
• Strengthen brand visibility and market presence.

Skills

Sales strategy development

Customer relationship management

Team leadership

Performance analysis

Market engagement

Job description

Business & Sales Growth

• Develop and implement sales strategies to achieve retail banking targets for deposits, loans, wealth management, insurance, and other banking products.
• Monitor zone performance against KPIs and take corrective actions to bridge gaps.
• Drive customer acquisition, retention and cross‑selling initiatives.

Branch & Zone Performance Management

• Oversee the operational and service performance of branches within the zone.
• Ensure compliance with regulatory requirements, internal policies, and risk management standards.
• Conduct regular performance reviews with branch managers, providing guidance and support.

People Leadership & Development

• Lead, coach, and mentor Branch Managers to build high‑performing teams.
• Identify talent within the zone and support succession planning initiatives.
• Foster a performance‑driven and customer‑centric culture.

Customer Experience & Service Quality

• Champion initiatives to improve customer satisfaction and service delivery.
• Ensure branches deliver a consistent and superior customer experience.
• Act as an escalation point for complex customer issues within the zone.

Market & Community Engagement

• Strengthen the bank’s presence and brand visibility within the assigned zone.
• Build and maintain strong relationships with key customers, businesses, and community stakeholders.
• Provide market intelligence and competitor insights to support strategic decisions.

Key Dimension of Impact

• Achievement of sales and revenue targets for the zone.
• Growth in customer base and market share.
• Branch compliance and risk management scores.
• Customer satisfaction / Net Promoter Score (NPS)
• Staff engagement, retention, and development metrics.

Support Head of PFA drive PFA channel to achieve sales target in terms of geographical distribution, marketing strategies, trends, tactics and action plan