Web3 交易所客服

Greenpro Capital Village Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services firm in Kuala Lumpur is seeking a Customer Support Representative. You will provide professional assistance to global users regarding transactions, handle inquiries, and improve user retention through effective communication. Ideal candidates have a bachelor's degree, 2-5 years experience in customer service, and are fluent in both Chinese and English. This role includes shift work and offers profit-sharing incentives in a dynamic international team environment.

Benefits

Good working environment

International team environment

Profit-sharing incentives

Qualifications

• 2-5 years of experience in exchange customer service.
• Fluent in both Chinese and English, preference for excellent spoken English.
• A high level of confidentiality and professionalism under pressure.

Responsibilities

• Provide customer support to global users via chat and ticketing systems.
• Handle user inquiries related to transactions and deposits.
• Assist with resolving transaction anomalies and security issues.
• Compile FAQs for product optimization feedback.
• Maintain community order and manage user relationships.
• Conduct customer service data analysis.

Skills

Customer service experience

Communication skills

Knowledge of blockchain and digital currency

Adaptability

Education

Bachelor's degree or above

Job description

Requirement

• Bachelor's degree or above, with 2-5 years of experience in exchange customer service;
• Familiar with basic concepts in blockchain, digital currency, DeFi, Web3, etc.;
• Excellent communication skills, service awareness, and adaptability;
• Malaysian nationality, fluent in both Chinese and English, with preference given to candidates possessing excellent spoken English communication skills;
• Able to accept shift work and holiday duty arrangements;
• Possesses a high level of confidentiality and responsibility, and can maintain professionalism under high‑pressure conditions.

Responsibility

• Provide timely and professional customer support to global users through online chat, ticketing systems, and online communities (Telegram, Discord, X, etc.);
• Handle user inquiries and feedback regarding registration, deposits, transactions, and withdrawals;
• Assist in resolving user transaction anomalies, asset verification, and security issues;
• Compile frequently asked questions (FAQs) and provide feedback to the product and technology teams to drive product optimization;
• Maintain community order and assist in user relationship management and retention improvement;
• Assist in completing customer service data analysis and service quality improvement.

Benefits

• International team environment, good working environment, profit‑sharing incentives