Wealth Client Acquisition & Engagement Specialist

HSBC; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global banking institution is seeking a Client Engagement Executive in Johor Bahru, Malaysia. The ideal candidate will be responsible for achieving sales performance, engaging customers, and driving a supportive culture within the bank. Qualifications include a minimum diploma, strong interpersonal skills, and the ability to cater to affluent segments. This role demands effective communication, self-discipline, and a proactive approach to customer engagement. It's an exciting opportunity to contribute to a team focused on delivering exceptional financial services.

Qualifications

• Demonstrated experience in acquiring affluent segment.
• Proven ability to meet sales KPIs in a fast-paced environment.
• Willingness to learn from mistakes to avoid repeated errors.

Responsibilities

• Achieve performance expectations in line with IWPB strategic direction.
• Support and engage in roadshows or events for prospect acquisition.
• Proactively work with sales team to optimize activities.
• Drive a culture that supports the HSBC branded customer experience.
• Provide quality after-sales engagement for long-term relationships.

Skills

Strong interpersonal and communication skills

Ability to engage with customers

Ability to work under pressure

Self-discipline

Product knowledge in Cards, Loan, and Borrowing products

Multilingual ability (English, Bahasa Malaysia, Mandarin)

Education

Minimum Diploma in any field or equivalent sales experience

Job description

A leading global banking institution is seeking a Client Engagement Executive in Johor Bahru, Malaysia. The ideal candidate will be responsible for achieving sales performance, engaging customers, and driving a supportive culture within the bank. Qualifications include a minimum diploma, strong interpersonal skills, and the ability to cater to affluent segments. This role demands effective communication, self-discipline, and a proactive approach to customer engagement. It's an exciting opportunity to contribute to a team focused on delivering exceptional financial services.