Warehouse Manager

Houzs Century; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A furniture delivery company in Selangor is seeking an experienced Operations Manager. You will oversee daily operations including production, logistics, and staff management to ensure efficiency and quality. The ideal candidate will have a strong background in supply chain management and customer service. Join us to lead a dedicated team in enhancing our service delivery.

Responsibilities

• Supervise daily operations involving production, warehouse, logistics, installation, and furniture delivery.
• Ensure all processes run smoothly and efficiently.
• Enforce compliance with company quality standards and industry regulations.
• Monitor stock levels of raw materials and finished goods.
• Lead, train, and motivate operational staff.

Job description

Supervise daily operations involving production, warehouse, logistics, installation, and furniture delivery. Ensure all processes run smoothly, efficiently, and according to schedule.

Quality Control & Compliance

• Ensure furniture products meet company quality standards and customer requirements.
• Enforce compliance with SOPs, safety standards, and industry regulations.

Supply Chain & Inventory Management

• Monitor stock levels of raw materials and finished goods.
• Manage relationships with suppliers, vendors, and contractors to ensure adequate supply and cost control.

Logistics & Delivery Management

• Plan and oversee delivery schedules and furniture installation for customers.
• Manage installation teams to ensure fast, high-quality, and satisfactory service.
• Analyze workflows and introduce improvements to reduce costs and increase efficiency.
• Implement suitable technologies or automation (e.g., inventory management systems).

Team Management

• Lead, train, and motivate operational staff including supervisors, drivers, installers, and warehouse workers.
• Make decisions on work schedules, task allocation, and resource utilization.

Performance Monitoring

• Track KPIs related to production, delivery, quality, and customer satisfaction.
• Prepare operational performance reports for senior management.

Customer Service

• Handle escalated issues related to delivery, installation, or product quality in a professional manner.
• Work closely with the sales team to improve customer experience.

Other Duties

• Perform any other duties as assigned by management from time to time.