Warehouse Customer Service Executive

Talke Logistics Malaysia; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A logistics company in Malaysia is seeking a dedicated Customer Service Executive to manage client interactions and operational processes in their Warehouse Operations team. This role involves order management, shipment coordination, and problem resolution, requiring 3-5 years of experience in warehouse service planning, proficiency in SAP/WMS systems, and strong communication skills. Benefits include competitive salary, insurance, and generous leave policies.

Benefits

Competitive salary and performance-based incentives

Health, dental, and life insurance

6-week annual leave with 12-week leave in the first year

OT allowance

100% bonus payable in cash

Qualifications

• 3–5 years of experience in Warehouse Customer Service Planning and Operations.
• Proficiency in SAP/WMS systems.
• Deep understanding of warehouse planning and customer billing.

Responsibilities

• Process orders and prepare warehouse documents.
• Track operational metrics like put-away and picking accuracy.
• Coordinate shipments and provide status updates.

Skills

Analytical skills

Communication skills

Team collaboration

Education

Diploma or degree in Business Administration, Warehouse, or Logistics Management

Tools

SAP/WMS

Job description

TALKE Logistics Malaysia Sdn Bhd is looking for a dedicated and detail-oriented Customer Service Executive to join our Warehouse Operations team. If you have experience in logistics, strong analytical skills, and a commitment to excellence, we invite you to apply.

The Role

As a Customer Service Executive, you will be the primary point of contact for our clients, ensuring their logistical needs are met with precision and efficiency. You will manage the end-to-end order process and coordinate closely with our warehouse team.

Key Responsibilities

• Order Management: Process orders, prepare warehouse documents, and ensure that all system information accurately matches customer submissions.
• Operational Monitoring: Track put-away and picking accuracy, as well as handling-in/out, export, and cross-border activities.
• Shipment Coordination: Plan and track shipments, assisting customers with receipt and delivery status updates.
• Documentation: Submit all necessary operational documents (tally sheets, damage reports, etc.) to customers within 24 hours of completion.
• Problem Resolution: Investigate and resolve customer complaints regarding stock discrepancies, damages, or delivery issues.
• Financial Administration: Verify invoices and update finance records following approval from the Head of Operations.

Qualifications

• Education: Diploma or degree in Business Administration, Warehouse, or Logistics Management.
• Experience: 3–5 years of experience in Warehouse Customer Service Planning and Operations.
• Technical Skills: Proficiency in SAP/WMS systems and knowledge of customer billing.
• Industry Knowledge: Deep understanding of warehouse planning, shipping documents, and Custom/Free Zone declarations.
• Communication: Excellent written and verbal communication skills with the ability to engage stakeholders at all levels.
• Collaboration: A team player who promotes knowledge sharing and fosters positive collaboration.

Benefits

— Competitive salary and performance-based incentives — Health, dental, and life insurance — 1-year probation period — 6-week annual leave with 12-week leave in the first year — 199 daily allowance + OT allowance — 100% bonus payable in cash — Download your 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — Download your Bonus Package — 100% bonus payable in cash — You can see your bonus package at the end of the year — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — Premium life insurance — 2023 Package — 2023 Bonus Package— 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2019 Bonus Package — 2019 Bonus Package — ... — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Bonus Package — 2023 Sl — 6 — ..