Warehouse Assistant

CASES BY JCH SDN BHD; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics and distribution company in Kuala Lumpur is seeking a detail-oriented individual for responsibilities including shipping and dispatch, stock receiving, customer engagement, and warranty claims assessment. The ideal candidate will assist in various administrative tasks, maintain inventory, and possess knowledge of vape products, which will enhance customer service and inventory decisions. Opportunities for operational support in logistics and sales teams are included.

Responsibilities

• Ensure all parcels are correctly labeled and placed in the designated dispatch area.
• Assist the Warehouse Manager in receiving stock from suppliers.
• Prepare and post daily product catalogues on WhatsApp and Telegram channels.
• Assess warranty claims related to defective products.
• Monitor stock levels and submit restocking requests for approval.
• Carry out ad-hoc tasks assigned by superiors.
• Knowledge of vape products is an added advantage.

Job description

1. Shipping and Dispatch

• Ensure all parcels are correctly labeled and placed in the designated dispatch area.
• GDEX for outstation shipments.
• Lalamove for local deliveries, following terms and conditions, and escalating issues to the superior if needed.

2. Stock Receiving & System Entry

• Assist the Warehouse Manager in receiving stock from suppliers.
• Record all incoming goods accurately in the inventory system using Goods Received Notes (GRN) or Purchase Invoices.

3. Product Catalogue & Customer Engagement

• Prepare and post daily product catalogues on WhatsApp and Telegram channels.
• Promote product visibility and assist customers/dealers in placing orders through these platforms.

4. Warranty Claims & Product Assessment

• Assess warranty claims related to defective products.
• Process replacements or elevate complicated claims to a superior.

5. Inventory Management

• Monitor stock levels and submit restocking requests for approval (HQ‑specific).
• Maintain full product displays on retail shelves to support walk‑in sales (KL‑specific).
• Conduct daily stock counts and update the system accordingly.
• Investigate and resolve stock variances in collaboration with warehouse staff.

6. General & Administrative Tasks

• Carry out ad‑hoc tasks assigned by superiors.
• Provide operational support to the logistics, warehouse, and sales teams as required.

7. Product Knowledge

• Knowledge of vape products is an added advantage and supports improved customer service and inventory decision‑making.