WAITER / WAITRESS

Zenith Hotel Cameron; Tanah Rata; On-site; MYR 20,000 - 100,000; Full time

Job summary

A premier hotel in a tourist area is seeking a dedicated food and beverage server. The role includes greeting customers, taking and processing orders accurately, ensuring satisfaction, and adhering to health and hygiene standards. Ideal candidates should possess excellent communication skills and a strong service-oriented mindset while interacting with guests. This position offers a dynamic work environment at one of the region's leading hotels.

Responsibilities

• Greet customers politely as they enter the restaurant and present menus.
• Maintain an up-to-date working knowledge of menu items and daily specials.
• Take food and beverage orders accurately, including any special requests.
• Input orders into the POS System and work with kitchen staff.
• Ensure customers are satisfied with their food orders and service.

Job description

To take food and beverage orders accurately and completely, efficiently serve food and beverages to customers and address customers' needs.

Main Job Tasks, Duties and Responsibilities:

• greet customers politely as they enter the restaurant & present menus to customers
• maintain an up-to-date working knowledge of the menu items and daily specials
• explain the menu items in terms of preparation, ingredients, and presentation
• be aware of allergy information on menu items
• answer inquiries about food and beverage items on the menu
• take food and beverage orders accurately including any special requests
• input the order into POS System
• work with kitchen staff to process and expedite food orders
• pre-set table for the orders& deliver and serve food at tables
• use established food handling and serving techniques
• ensure customers are satisfied with their food orders, beverages, and service
• handle customer complaints in a polite and professional manner
• maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills
• prepare and provide customers with accurate check for the meal
• process cash and credit card payments
• Prepare to-go boxes for customers
• comply with safety, health and hygiene policies and procedures