Visual Merchandise Manager

COTTON ON SINGAPORE PTE LTD; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading global fashion retailer seeks a dynamic retail leader to elevate the customer experience across stores in Kuala Lumpur. In this role, you'll inspire and develop high-performing teams, enhancing engagement and wellness. You will drive commercial performance through sharp execution and strategic initiatives. The ideal candidate has 5+ years of retail management experience, strong communication skills, and a customer-obsessed mindset. Join a diverse team that values growth and inclusivity.

Benefits

50% off our Brands

Local & Global career growth

24/7 Wellness support

Family discounts on medical, travel, financial

Performance incentives

Paid program for new parents

Qualifications

• 5+ years in retail management or brand roles, ideally in fashion.
• Ability to coach, motivate, and develop high-performing teams.
• Strong communication and collaboration skills.

Responsibilities

• Drive commercial performance and exceptional customer service.
• Inspire and develop retail teams aligned with brand values.
• Collaborate with teams to foster seamless customer experiences.

Skills

Retail leadership

People development

Communication

Strategic thinking

Problem-solving

Stakeholder management

Visual merchandising

Commercial acumen

Change management

Team wellbeing

Job description

Benefits You Will Love…

• 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Typo
• Local & Global career growth
• 24/7 Wellness support – mental health, relationships, family + more
• Discounts for you & your family - medical, travel, financial + more
• Performance & Peak incentives to reward + recognise our team
• Returnity - Paid program for new parents heading back to work

The Role

We are seeking a dynamic retail leader to champion our Brand DNA and elevate the customer experience across all stores. In this role, you will inspire and develop high-performing teams, embedding The COG Way to foster engagement, wellness, and a values-driven culture. You will drive commercial performance through sharp in-store execution, data-led decisions, and seamless delivery of visual merchandising and brand initiatives.

Partnering closely with Retail, VM, and Merchandise teams, you will shape consistent, locally relevant store experiences while removing friction points and enabling exceptional customer service. If you are a strategic, customer-obsessed leader with strong people development skills, we’d love to meet you.

Skills & Experience

• Proven retail leadership with 5+ years in management, brand, or visual merchandising roles, ideally in fashion or lifestyle environments.
• Strong people development skills, with the ability to coach, motivate, and build high-performing, engaged teams.
• Excellent communication, collaboration, and stakeholder-influencing capabilities.
• Deep understanding of product knowledge, brand DNA, and visual merchandising principles.
• Commercial acumen with the ability to balance brand integrity, customer needs, and business performance.
• Customer-obsessed mindset with a track record of delivering exceptional retail experiences.
• Strategic thinking, curiosity, and problem-solving abilities to drive continuous improvement.
• Demonstrated capability to lead change, manage pressure, and consistently deliver results.
• Strong judgment and decision-making skills to localize strategies and execute initiatives effectively.
• Experience leading multi-site teams or large-scale retail operations with a focus on compliance, safety, and team wellbeing.

Who are we?

Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery. We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us. We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers. If you have any individual needs in order to fully participate in the recruitment process, please contact us at [e-mail] so we may support you in completing the job application process.