Virtual Assistant

RPG Commerce; Selangor; On-site; MYR 20,000 - 100,000; Part time

Job summary

A leading DTC company based in Selangor is seeking a detail-oriented Virtual Assistant to enhance operations on Shopee and TikTok Marketplace. Responsibilities include responding to customer queries, processing orders, and monitoring product reviews. Ideal candidates should have prior experience, strong communication skills, and the ability to multitask in a dynamic environment. This is a part-time role offering RM9.00 per hour.

Qualifications

• Proven experience as a Virtual Assistant or in a similar role.
• Familiarity with Shopee and TikTok Marketplace operations.
• Ability to multitask and meet deadlines in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and resolve issues in a timely manner.
• Process orders, coordinate shipments, and handle logistical concerns.
• Monitor and respond to product reviews and customer feedback.

Skills

Customer service skills

Communication skills

Multitasking

Attention to detail

Job description

Founded in 2017, RPG Commerce is a leading direct-to-consumer (DTC) omni-channel company dedicated to building cutting-edge everyday essentials. With an in-house portfolio ranging from innovative active wear to home and living products, RPG currently carries an in-house brand portfolio of brands, including MONTIGO, OiYO by MONTIGO and CASEBANG.

Recently securing a Series B funding round of RM127 million, RPG Commerce has over 100 employees in KL who work everyday to develop, design and produce high-quality products all over the world. To find out more, please visit https://www.rpg.ventures/.

About the Role

We are seeking a highly organized and detail-oriented Virtual Assistant to support our operations on Shopee and TikTok Marketplace. The ideal candidate will assist with customer queries and replying to product reviews to enhance our online presence and drive sales.

Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Process orders, coordinate shipments, and handle any logistical concerns.
• Monitor & respond to product reviews, and customer feedback.

Pay: RM9.00 per hour

Qualifications

• Proven experience as a Virtual Assistant or in a similar role.
• Familiarity with Shopee and TikTok Marketplace operations.
• Strong communication and customer service skills.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Highly organized and detail-oriented.
• Strong problem-solving abilities.
• Self-motivated and able to work independently.

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