VIP Customer Service -Female only (Fresh Graduate Welcome)

UPTREND CAPITAL SDN. BHD.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial services provider in Malaysia is seeking a VIP Customer Service Manager to join their team in Kuala Lumpur. This full-time role offers a competitive salary and benefits. Responsibilities include providing exceptional service to VIP clients and resolving inquiries promptly. Ideal candidates should possess strong communication skills and a customer-oriented attitude. Fresh graduates are encouraged to apply, and opportunities for career advancement are available.

Benefits

Competitive salary and performance-based bonuses

Comprehensive medical and life insurance

Generous annual leave and paid public holidays

Opportunities for professional development

Team-building activities

Qualifications

• Strong problem-solving and decision-making skills required.
• Proficiency in English and Bahasa Malaysia needed (both written and verbal).
• Ability to remain calm and professional under pressure.

Responsibilities

• Provide exceptional customer service to VIP clients.
• Respond to customer inquiries via phone, email, and other channels.
• Collaborate with other departments for seamless experiences.

Skills

Excellent communication skills

Customer service orientation

Problem-solving skills

Attention to detail

Multitasking abilities

Education

Relevant customer service experience

Fresh graduates welcome

Job description

VIP Customer Service Manager Basic RM5000 -Female only (Fresh Graduate Welcome)

UPTREND CAPITAL SDN. BHD. is seeking a dedicated VIP Customer Service Representative to join our team in Kuala Lumpur City Centre, Kuala Lumpur. This full-time position is an excellent opportunity for fresh graduates or experienced professionals looking to excel in a customer-focused role.

Responsibilities

• Providing exceptional customer service to our VIP clients, ensuring their inquiries and requests are handled promptly and effectively
• Responding to customer inquiries via phone, email, and other communication channels
• Resolving customer issues and concerns in a professional and courteous manner
• Maintaining detailed records of customer interactions and updates
• Collaborating with other departments to ensure seamless customer experiences
• Identifying opportunities to enhance customer satisfaction and loyalty

Qualifications

• Excellent communication and interpersonal skills, with a strong customer service orientation
• Ability to remain calm and professional under pressure
• Strong problem‑solving and decision‑making skills
• Attention to detail and the ability to multitask
• Proficiency in English and Bahasa Malaysia, both written and verbal
• Relevant customer service or administrative experience, preferably in the call centre or hospitality industry
• Fresh graduates are welcome to apply

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive medical and life insurance coverage
• Generous annual leave and paid public holidays
• Opportunities for professional development and career advancement
• Team‑building activities and social events

About us

UPTREND CAPITAL SDN. BHD. is a leading financial services provider in Malaysia, offering a wide range of investment and wealth management solutions to our clients. We have a strong reputation for innovation, integrity, and exceptional customer service. Our team of dedicated professionals is passionate about helping our clients achieve their financial goals.

If you are excited about this opportunity and want to be a part of our dynamic team, we encourage you to apply now.