University Enrolment Advisor

Cialfo; Malaysia; On-site; MYR 141,000 - 189,000; Full time

Job summary

A leading education support platform in Singapore is seeking a talented University Enrolment Advisor to help counsel students in their journey to study abroad, including the UK, USA, Canada, and Australia. The ideal candidate should possess at least 3-4 years of experience in study abroad counseling and demonstrate strong client service skills. This role involves guiding students through their application processes and building relationships with key stakeholders. A Bachelor's degree is required, and knowledge of university admissions processes is essential.

Qualifications

• Minimum of a Bachelor's degree.
• 3-4 years of experience in study abroad counseling for undergraduate and postgraduate students.
• Proven experience in managing student visa applications, particularly for the UK.

Responsibilities

• Provide tailored counselling to help students choose the best destinations and institutions for their education.
• Guide students through all key stages of their application process.
• Respond swiftly to inquiries and assist with any student-related concerns.
• Build and nurture strong relationships with school counsellors, students, parents, and universities.

Skills

Persuasion and Sales Skills

Empathy and Interpersonal Skills

Problem-Solving Skills

Communication Skills

Trustworthiness and Rapport Building

Adaptability

Persistence and Follow-Up Skills

Authority

Lead Conversion

Education

Bachelor's degree

Tools

Enterprise SaaS Applications

Job description

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!

About This Role

We are looking for a talented University Enrolment Advisor to support our student recruitment business and counsel students to their dream college (Multi destination - UK/ USA/ Canada/Australia). The role requires a strong client service background with understanding of study abroad admission process. This is a global role where the UEA will be assisting students, parents, and counselors from Cialfo schools across different regions. You help them make the right educational choices by assisting with their queries, introducing them to colleges and courses that best “fit” their profile, ensuring a smooth application process, and finally helping with any roadblocks in their application.

This role will be based out of our Singapore office.

What You Will Be Doing

• Provide tailored counselling to help students choose the best destinations, courses, and institutions for their overseas education, based on their academic profile, budget and career goals.
• Guide students through all key stages of their application process — university shortlisting, application, document submission, offer acceptance, visa and other post-application services.
• Deliver top-tier service to ensure high conversion rates from inquiry toment.
• Respond swiftly to inquiries, efficiently process applications, and assist with any student-related concerns.
• Build and nurture strong relationships with key stakeholders, including school counsellors, students, parents, and universities, to drive business growth.
• Contribute to developing and refining processes to manage student success on Cialfo and within the CRM.
• Manage account of the assigned schools and build rapport with the school counsellor

About You

• Qualifications
  • Minimum of a Bachelor's degree.
• Experience
  • 3-4 years of experience in study abroad counseling for undergraduate and postgraduate students, focusing on the UK, ANZ, and US.
  • Prior experience in client relationship or sales.
• Knowledge and Skill Sets
  • Deep knowledge of the education sector and university admissions processes, including entry requirements for the UK, ANZ, and US.
  • Proven experience in managing student visa applications, particularly for the UK.
  • Proficient in enterprise SaaS applications and collaboration technologies.
• Qualities
  • Persuasion and Sales Skills
    For effectively convincing hesitant students and parents of the benefits of studying abroad.
  • Empathy and Interpersonal Skills
    For actively listening and building rapport, helping to connect with individual students and parents.
  • Problem-Solving Skills
    For addressing anxiety and providing reassuring solutions tailored to students' and parents' concerns.
  • Communication Skills
    For delivering clear verbal and written communication, minimizing misunderstandings.
  • Trustworthiness and Rapport Building
    For demonstrating honesty and reliability, which establishes credibility with both students and parents.
  • Adaptability
    For flexibly adjusting advice based on evolving educational landscapes and offering alternatives aligned with students' interests.
  • Persistence and Follow-Up Skills
    For maintaining engagement through diligent follow-up and ongoing support.
  • Authority
    To encourage students and parents to share their complete plans, using a reliable tone to inspire trust.
  • Lead Conversion
    For turning inquiries into booked consultation sessions.