TS Implementation Engineer (L1)-2

NTT; Selangor; Hybrid; MYR 122,000 - 164,000; Full time

Job summary

A global technology services leader is seeking an entry-level Technical Services Systems Integration Specialist in Selangor, Malaysia. The role focuses on learning to manage installations and configurations while supporting senior team members. Candidates should have a Bachelor's degree in Information Technology or a related field. This hybrid position offers growth in a dynamic work environment emphasizing diversity and inclusion.

Qualifications

• Entry level experience in a similar role, preferably in global IT services.
• Basic exposure to deployments for less complex tasks.

Responsibilities

• Learn to manage installations and break/fix incidents.
• Work with the Implementation Engineering team to meet client needs.
• Perform configurations and installations for less complex systems.
• Assist during project lifecycle on break/fix events.
• Support senior engineers and other teams as needed.

Skills

Technical design principles

Project administration processes

Learning orientation

Verbal communication

Client service orientation

Proactive approach

Basic understanding of Data Center

Basic understanding of Networking

Basic understanding of Security

Basic understanding of Collaboration

Basic understanding of Customer experience

Basic understanding of End User Compute

Education

Bachelor's degree in Information Technology

Relevant vendor certification(s)

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The associate Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

Key responsibilities:

• Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• Action less complex configurations and installations.
• Attend to less complex break/fix events during project lifecycle.
• Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Basic understanding and appreciation of technical design principles.
• Ability to develop an understanding of fundamental project and administration processes.
• Displays a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.
• The ability to work overtime when required.
• Some exposure to deployments for less complex tasks.
• Understanding of two or more technologies, namely Data Center, Networking, Security, Collaboration, Customer experience, End User Compute etc.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Relevant vendor certification(s) as required.

Required experience:

• Entry level experience gained in a similar role, preferably within a global IT services organization.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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