Trust & Safety Associate (Japanese/Korean)

ASK Headhunter; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Trust & Safety Associate fluent in Japanese/Korean to review and classify content according to client guidelines. The role involves investigating issues, advocating for the user community, and participating in quality improvement initiatives. Fresh graduates are welcome to apply, and strong communication skills in Japanese/Korean and English are essential. This position offers an excellent opportunity for those passionate about user support.

Qualifications

• Strong communication skills in spoken and written Japanese/Korean and English.
• Passion for ensuring a world-class user support experience.
• Adaptable learner willing to engage in continuous training.

Responsibilities

• Review and classify content according to client guidelines.
• Investigate and resolve complex content issues.
• Participate in process improvement initiatives.

Skills

Fluent in Japanese/Korean

Strong communication skills

Passion for user support

Quick learner

Adaptable to new processes

Education

Fresh Graduate

Job description

Trust & Safety Associate (Japanese/Korean)

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
• Fresh Grad are welcome to apply
• Fluent in Japanese/Korean and English. Strong communication skills (spoken and written)
• Passion for ensuring a world class user support experience.
• Quick learner and adaptable to learn new processes, concepts and skills.