Travel & Tours Expert

Wings by Croske Resort Langkawi; Kuah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A premier resort in Langkawi is seeking a Tour Guide to provide exceptional customer service and lead tours in the Andaman region. The ideal candidate will possess a valid Tour Guide License and be fluent in both Malay and English. Responsibilities include organizing tours, handling inquiries, and promoting travel services. Strong leadership and communication skills are essential to ensure a safe and enjoyable experience for all guests. Join us to help craft unforgettable travel memories.

Qualifications

• Valid Tour Guide License is required.
• Fluency in both Malay and English is essential.
• Strong leadership and communication skills are crucial.

Responsibilities

• Provide exceptional customer service by answering inquiries and providing detailed information.
• Organize and lead tours, ensuring a smooth and enjoyable experience.
• Manage operations of the Andaman tour desk during assigned hours.

Skills

Fluency in Malay

Fluency in English

Leadership skills

Communication skills

Education

Valid Tour Guide License

Job description

Wings by Croske Resort Langkawi – Kuah, Kedah

3mo ago , from Wings by Croske Resort Langkawi

MAIN DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service by answering inquiries and providing detailed information about all tours, travel options, and related matters.
• Assist customers with their travel and Andaman tour bookings.
• Handle customer complaints and resolve them promptly and efficiently.
• Stay informed about all Andaman tours and the latest travel trends, learning extensively about the Andaman region to become a true Expert.
• Operate Andaman tours, ensuring the safety of all participants at all times.

Tours Guide

• Organize and lead tours, ensuring a smooth and enjoyable experience for all participants.
• Prioritize the safety of tour participants by delivering safety briefings and taking appropriate actions to prevent accidents.
• Provide accurate, informative, and engaging commentary on all Andaman tours to enhance the customer experience.
• Update product price tables and conduct break-even analyses for all Travel & Tour products.
• Respect local customs and traditions, educating customers on dress codes, language, and cultural practices.

Travel & Tour Desk Operations

• Manage the operations of the Andaman tour desk during assigned hours as directed by your department head.
• Drive sales for Andaman tours, third-party tours, and travel services to in-house and walk-in guests.
• Support the Guest Experience team by promoting and collecting payments for nightly events.
• Maintain detailed records of each sale and customer information for administrative purposes.
• Manage Travel & Tour payments and expenses in compliance with Finance policies.
• Resolve logistical and experiential issues as they arise, including those occurring outside office hours.
• Encourage satisfied guests to leave honest reviews.
• Utilize Andaman's central Tour Management System (TMS) as the only source of truth for tour bookings.

Requirements

• A valid Tour Guide License is required.
• Fluency in both Malay and English is essential.
• Strong leadership and communication skills.