Travel Service Call Centre Agent (In/Outbound)

Sinergia Talents; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Malaysia is seeking candidates to handle inbound and outbound calls, delivering excellent service for travelers. The ideal applicant will have strong English communication skills and at least 6 months of experience in customer service. Responsibilities include resolving customer complaints and maintaining accurate records. This role demands a shift-based schedule, including nights and weekends. Training is provided for candidates from related industries.

Qualifications

• Minimum 6 months to 1 year experience in Customer Service or Call Centre is mandatory.
• Comfortable working in a shift-based schedule.
• Experience in insurance or travel industries is advantageous.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information and solutions to customer inquiries.
• Manage and resolve customer complaints efficiently.
• Accurately record customer interactions and update systems.
• Ensure high-quality service standards and maintain satisfaction.

Skills

Excellent command of English

Strong communication skills

Problem-solving ability

Customer-first mindset

Education

SPM and above

Job description

A customer service company in Malaysia is seeking candidates to handle inbound and outbound calls, delivering excellent service for travelers. The ideal applicant will have strong English communication skills and at least 6 months of experience in customer service. Responsibilities include resolving customer complaints and maintaining accurate records. This role demands a shift-based schedule, including nights and weekends. Training is provided for candidates from related industries.