Travel Sales Specialist

Easy Europe Holidays; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel services company in Kuala Lumpur seeks a dedicated individual for Customer Communication & Service. The role involves assisting travelers with service requests, maintaining client information, and coordinating tours. Candidates should have a diploma and at least 1 year of experience in a travel agency and customer service. The company offers a customer-centric environment, opportunities for promotion, and various employee benefits, including medical coverage and team bonding activities.

Benefits

Leave Entitlements

Medical Coverage

Staff Discounts

Team Bonding Activities

Annual Performance Bonus

Qualifications

• Minimum of 1 year experience in a travel agency.
• Minimum of 1 year experience in customer service or customer support.

Responsibilities

• Ensure professionalism, accuracy, and confidentiality in all client interactions.
• Assist travelers with service requests such as insurance claims.
• Maintain and update client information in the database.
• Coordinate with hotels for special arrangements.
• Support the sales team in various administrative tasks.

Skills

Customer-centric attitude

Strong communication skills

Analytical thinking

Attention to detail

Education

Diploma/Advanced Diploma

Job description

At Easy Europe, we craft handmade journeys for travelers who expect the best. Our focus is on operational excellence, personalized service, and creating WOW moments.

We believe that travel changes lives — and that every detail matters.

If you are passionate about delivering exceptional customer experiences with focus, responsibility, and excellence, you’ll find your place with us.

Customer Communication & Service

• Ensure professionalism, accuracy, and confidentiality in all client interactions.
• Assist travellers with additional service requests such as insurance claims, airline issues, and supplier verifications.

Data & Documentation Management

• Maintain and update client information in the database and customer list.
• Keep proper documentation for audits and future reference.
• Assist travel consultants with quotations, bookings, and special requests.
• Search and arrange flights for deviations, upgrades, additional baggage, or preferred seating.
• Coordinate with hotels for special arrangements or room preferences.

Tour Coordination & Pre-Departure Support

• Prepare comprehensive tour information.
• Assist with visa applications for foreign participants.
• Set up group chats for pre-tour coordination, and reminders.
• Prepare invoices and receipts accurately.
• Support the sales team by scheduling meetings, preparing travel documents, and managing correspondence.
• Handle general office administration and ensure compliance with company policies and industry regulations

Other Responsibilities

• Undertake any ad hoc duties assigned by the direct manager.
• Has strong communication skills with customers — clear and persuasive
• Is customer-centric and driven by the satisfaction of creating amazing experiences.
• Brings focus, consistency, and responsibility into every task.
• Is analytical and thoughtful, balancing customer dreams with operational realities.
• Works well in structured environments with high personal standards.
• Is energized by making a meaningful impact on customers’ lives (Significance strength).
• Can arrange and prioritize tasks logically to meet deadlines smoothly.

Why Join Easy Europe?

• A customer-centric, structured, and achievement-driven environment.
• Clear career paths with recognition for true performance and impact.
• A passionate, focused team where consistency and excellence are respected and rewarded.
• Opportunities to grow your skills, sales achievements, and professional significance.

Benefits

• Leave Entitlements
• Medical Coverage
• Staff Discounts
• Team Bonding Activities
• Company Events
• Birthday Celebrations
• Free Snacks & Pantry Access
• Supplier & Industry Events Opportunities
• Monthly KPI Celebrations
• Annual Company Retreat
• Annual Performance Bonus

Job Details

• Job Type: Full-time
• Opportunities for promotion

Application Questions

• Can you work in office (located at Solaris Mont Kiara)?
• Do you posses own vehicle to commute for work?

Education

• Diploma/Advanced Diploma (Preferred)

Experience

• travel agency: 1 year (Preferred)
• customer service / customer support: 1 year (Preferred)