Training Assistant

SANG F&B SDN. BHD.; Johor Bahru; On-site; MYR 40,000 - 50,000; Full time

Job summary

A leading culinary brand in Malaysia is seeking a dedicated F&B Training & Operations Coordinator. This role involves supporting the Training & Development Manager, ensuring adherence to Standard Operating Procedures across both kitchen and service operations. Candidates should have at least 1 year of experience in the F&B or hospitality industry, alongside strong communication skills for effective staff training. Join a dynamic environment focused on quality service and operational excellence.

Qualifications

• Minimum 1 year experience in Food & Beverage or Hospitality industry.
• Strong knowledge of Back-of-House and Front-of-House operations.
• Ability to train and motivate staff effectively.

Responsibilities

• Assist in preparing and delivering training sessions for restaurant staff.
• Monitor kitchen activities for adherence to SOPs.
• Ensure staff follows Customer Service SOPs in the dining area.

Skills

Food & Beverage knowledge

Strong communication skills

Interpersonal skills

Training ability

Proficiency in reporting

Education

Diploma/Degree in Food & Beverage Management

Tools

Microsoft Excel

Job description

Overview

Expanding Organization & High Opportunity Career Progress

Sang Gerai is a homegrown culinary brand under the Sang F&B Group, dedicated to bringing the authentic soul of Malaysian street food into a modern, comfortable dining setting. Endorsed by Tourism Johor, Sang Gerai is more than just a restaurant; it is a celebration of local flavors, reimagined with a commitment to quality and "halal" certification. At Sang Gerai, we pride ourselves on a welcoming atmosphere and friendly service, providing a platform for our team members to grow within a professional and dynamic F&B environment as we continue to expand our presence across major malls and business hubs in Malaysia.

Industry

Chain- Restaurant Operations

Role Summary

The F&B Training & Operations Coordinator supports the Training & Development Manager in implementing and maintaining Standard Operating Procedures (SOPs) and training programs across all restaurant operations, including the kitchen (Back-of-House) and service floor (Front-of-House). This role is crucial for ensuring consistency, quality, and compliance in menu preparation, customer service, and operational reporting.

Key Responsibilities

• Training & Development Support – Assist in the preparation, scheduling, and delivery of training sessions for all restaurant staff, including kitchen chefs and floor service teams.
• Operations & SOP Management (Kitchen/Back-of-House) – Monitor and audit kitchen activities to ensure strict adherence to Menu Preparation SOPs and Kitchen Preparation checklists (e.g., proper portioning, cooking methods, food safety standards).
• Operations & SOP Management (Service Floor/Front-of-House) – Monitor the dining area to ensure staff consistently follow Customer Service SOPs (e.g., greeting, order taking, table service, complaint handling).

Qualifications & Requirements

• Proven experience (minimum 1 year) in Food & Beverage or Hospitality industry or Fresh Graduated, Internship considered as Working Experience. Major in Diploma/ Degree in Food & Beverage Management/ Culinary Arts/ Hospitality Management.
• Strong knowledge of both Back-of-House (Kitchen) and Front-of-House (Service Floor) operations.
• Excellent communication, presentation, and interpersonal skills, with the ability to train and motivate staff effectively.
• Proficiency in reporting and administrative tasks (e.g., Microsoft Excel or similar software).
• Ability to travel regularly to various company restaurant locations for training and audit purposes.
• A keen eye for detail and a commitment to maintaining high operational standards and compliance.

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