Trading Associate

moomoo; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading brokerage platform in Kuala Lumpur is seeking a Trading Associate to enhance customer trading experiences. The role involves communication, resolving complaints, and offering personalized trading support. Candidates should hold a relevant degree, possess strong communication skills, and ideally have experience in the financial industry. This position offers career development opportunities and a dynamic working environment.

Benefits

13-Month Salary (Contractual Bonus)

Performance-Based Variable Bonus

Convenient Access to Public Transport

FINRA SIE Exam Sponsorship

Career Development Opportunities

Company Team Building Activities

Free-Flow Pantry Snacks & Drinks

Dynamic, Multinational Working Environment

Qualifications

• Required to pass the FINRA SIE exam and obtain Series 7 and Series 63 licenses.
• 2+ years of relevant experience in the financial industry preferred.
• Business-fluent English and bilingual English/Chinese skills are preferred.

Responsibilities

• Communicate with customers via email, phone, and chat, providing effective solutions.
• Resolve customer complaints and issues professionally and efficiently.
• Act as the voice of the customer, identifying pain points for the product team.

Skills

Communication skills

Crisis management

Mathematics

Attention to detail

Cross-departmental coordination

Education

Bachelor's degree in Finance, Economics or related field

Job description

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Trading Associate, where your passion for finance and technology can thrive. As a Trading Associate, you\'ll play a crucial role in enhancing our customers\' trading experience and building long-lasting relationships. Your work will focus on equities trading, options trading, margin investing, and related issues experienced by our fast-growing presence in the marketplace.

Responsibilities

• Communicate with customers using email, phone, and chat, providing efficient and effective solutions with kindness
• Professionally and efficiently resolve customer complaints, issues, and disputes, handling escalated complex cases when necessary
• Act as the voice of the customer by identifying and communicating customer pain points or opportunities to the product team
• Develop deep subject mastery and offer personalized support on complex trading strategies, derivatives, and investment opportunities
• Pursue additional licenses to broaden your professional expertise and contribute to the growth of our business
• Proactively develop and maintain strong relationships with high-net-worth customers, acting as their primary point of contact for trading-related inquiries
• Collaborate with internal teams to optimize trading operations and enhance the overall customer experience
• Accountability in the workplace means that all employees are responsible for their actions, behaviors, performance and decisions such as tardiness
• Taking responsibility for the acceptable level of attendance by well managed leave according to the agreed entitlement

• Required to pass the FINRA SIE exam, obtain Series 7 and Series 63 licenses within the 3-month probationary period
• Bachelor\'s degree or higher in Finance, Economics or related field (CFA/FRM preferred)
• 2+ years of relevant experience in the financial industry preferred

Professional Competencies

• Mathematics: Grade A in SPM, Grade A2 in UEC
• GPA >3.5/CGPA >3.0 (CGPA >3.5 preferred)
• Exemplary professionalism with meticulous attention to detail, patience, and empathy
• Strong crisis management and decision-making skills
• Excellent cross-departmental communication and coordination abilities

Language Proficiency

• Business-fluent English (professional document drafting skills required)
• Bilingual English/Chinese proficiency preferred

Work Arrangement

• Must be able to work rotating shifts (including night shifts and holiday coverage)
• Specific shifts will be scheduled according to business needs, primarily aligning with U.S. market hours (night shifts)
• Capable of working under high-pressure conditions

Preferred Qualifications

• Experience executing and managing trades across different asset classes
• Knowledge of regulatory compliance requirements
• Note: Exceptional fresh graduates may be considered with relaxed experience requirements.

• 13-Month Salary (Contractual Bonus)
• Performance-Based Variable Bonus
• Convenient Access to Public Transport
• FINRA SIE Exam Sponsorship (during probation period)
• Career Development Opportunities in the Financial Services Industry
• Company Team Building & Bonding Activities
• Free-Flow Pantry Snacks & Drinks
• Dynamic, Multinational Working Environment

About Moomoo Financial Inc.

Moomoo Financial Inc. (MFI), also known as moomoo US, is an online broker-dealer registered with and regulated by FINRA (the "Financial Industry Regulatory Authority") and a member of the SIPC (the "Securities Investor Protection Corporation"). As a next-generation broker-dealer, MFI offers an enhanced trading experience, including commission-free trading and convenient mobile investing.

About Futu

Futu Holdings Limited (NASDAQ: FUTU) is an advanced technology company that transforms the investing experience through its fully digitized brokerage and wealth management platform. Moomoo Financial Inc. is an indirect wholly owned subsidiary of Futu Holdings Limited. With a focus on innovation, Futu aims to revolutionize the industry by combining technology with comprehensive investment services.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.