Tour Operations Executive (Sabah Region)

Golden Destinations by ICE HOLIDAYS Sdn Bhd; Kota Kinabalu; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading B2B travel wholesaler in Malaysia is seeking a Tour Operations specialist to manage customized tours for clients. Responsibilities include organizing travel arrangements, supplier management, and ensuring quality service. Candidates should possess SPM education, 1-2 years of experience in the travel industry, and proficiency in English and Mandarin. This full-time position offers various employee benefits including annual trips and medical coverage.

Benefits

EPF/SOCSO

Annual Company trip

Group PA insurance

Yearly bonus

Qualifications

• Minimum 1-2 years of working experience in the Travel industry.
• Outspoken and soft-spoken personality.
• Comfortable working long hours with a computer and mobile.

Responsibilities

• Organize and manage customized tours for B2B clients.
• Build and maintain relationships with suppliers.
• Handle all tour-related bookings accurately.

Skills

English proficiency

Mandarin proficiency

Follow-up skills

Attention to detail

Basic computer skills

Education

SPM education

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Responsibilities

• Tour Planning: Organize and manage customized tours for B2B clients, covering travel arrangements, accommodations, transport, and activities based on client needs.
• Supplier Management: Build and maintain strong relationships with hotels, transport providers, local guides, and other vendors to ensure quality service and competitive rates.
• Booking Oversight: Handle all tour-related bookings accurately and on time, including accommodations, transport, and activities.
• Itinerary Preparation: Create clear and detailed itineraries to ensure well-organized and enjoyable client experiences.
• Quality Assurance: Monitor ongoing tours to ensure smooth execution and promptly resolve any issues.
• Client Liaison: Act as the main contact point for clients, offering support before and during the tour, and addressing inquiries or concerns.
• Documentation: Maintain all necessary travel documents such as itineraries, contracts, invoices, and reports.
• Team Support: Assist with event coordination, marketing campaigns, and other tour-related activities.
• Budget Tracking: Manage tour budgets to control costs and maintain profitability.
• Feedback & Improvement: Collect and review post-tour feedback to enhance future offerings.
• General Support: Assist with ad-hoc tasks and special projects as needed by management.

Company Description

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region. We are committed to delivering exceptional travel experiences and high-quality travel products. The Tour Operations (KL Region) will play a critical role in overseeing the end-to-end process of tour operations, ensuring smooth execution, and delivering high-quality services to our B2B partners.

This is a full-time on-site role at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

Job Requirements

• Achieve at least SPM education
• Requires candidates with minimum 1-2 years of working experience in the Travel industry.
• Able to write, read and speak in English and Mandarin.
• Outspoken and soft-spoken person.
• Good Follow-up Skill and highly attentive to enquiry.
• Comfortable working with computer and mobile phone in long hour.
• Basic Computer Skill (Outlook, Excel, Words and PowerPoint).
• Willing to travel when necessary (company will provide allowance if necessary).
• Location: G Ofiz

Job Benefits

• EPF/SOCSO
• 5 working days
• Annual Company trip (For Confirmed Employees)
• Group PA insurance (For Confirmed Employees)
• Yearly Bonus depending on Company performance and reflect to Individual performance
• Twice performance appraisal review annually to identify room for improvement process
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (For Confirmed Employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from Company
• Exclusive employee HR software applications (leaves, claims, pay slips etc.)
• At least once a year Team Building arrangements
• Monthly / Weekly Company sports & recreations for everyone
• Training provided