Tour Operations Executive

ICE Holidays Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading B2B travel wholesaler in Malaysia is looking for a Tour Operations Executive to manage the tour operations process and ensure high-quality services for partners. This full-time role requires a Diploma in Tourism or related fields, at least 2 years of experience in travel coordination, and strong communication skills in English and Malay. The position offers an annual company trip, performance bonuses, and medical coverage. Join a dynamic team committed to exceptional travel experiences.

Benefits

Annual Company trip

Group PA insurance

Yearly Bonus

Medical coverage

Employee price for travel packages

Qualifications

• Minimum 2 years of experience in tour operations or travel coordination, preferably in a B2B setting.
• Strong skills in multitasking and working efficiently in a fast-paced environment.
• Familiarity with the travel industry and B2B tour operations is a plus.

Responsibilities

• Manage bookings and coordinate tour operations including itineraries and ground arrangements.
• Educate partners on products and provide customer support.
• Compile and maintain business transaction records.

Skills

Organizational skills

Communication skills in English

Time management

Proficient in Microsoft Office

Attention to detail

Problem-solving skills

Education

Diploma or Bachelor's degree in Tourism, Hospitality, Business, or related field

Tools

GDS systems (Travelport, Sabre, Amadeus)

Google Suite

Job description

Overview

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region. We are committed to delivering exceptional travel experiences and high-quality travel products. The Tour Operations Execuitve will play a critical role in overseeing the end-to-end process of tour operations, ensuring smooth execution, and delivering high-quality services to our B2B partners.

This is a full-time on-site role at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

Salary Range: RM3,000.00 - RM4,000.00

Responsibilities

• Deal with overseas DMC, accommodation or cruise line principal
• Assist in making bookings in cruise line booking engine
• Assist in all aspects of tour operations, including itinerary planning, costings, air tickets and ground arrangements, attractions, and other day-to-day activities
• Assist in flight bookings through the GDS system (Travelport, Sabre and Amadeus)
• Compile and maintain records of business transactions to ensure all documentation is properly filed
• Record orders for all related tour services
• Provide full support for tour packages sales and departures
• Educate customers and partners on products, destination knowledge, and provide all relevant customer support
• Participate in field work, including airport duties and travel fairs

Requirements

• Diploma or Bachelor's degree in Tourism, Hospitality, Business, or a related field (or equivalent work experience)
• At least 2 years of experience in tour operations or travel coordination, preferably in a B2B setting
• Strong organizational and time management skills, able to multitask and work efficiently in a fast-paced environment
• Excellent communication skills in English and Malay (Mandarin is an advantage)
• Proficient in Microsoft Office, Google Suite, and tour management systems
• High attention to detail, especially with travel documents and bookings
• Familiarity with the travel industry and B2B tour operations is a plus
• Professional and confident in dealing with clients, vendors, and team members
• Good problem-solving skills to handle operational challenges smoothly
• Able to manage sensitive information with confidentiality and care
• Fresh Graduates are welcome to apply as well

Benefits

• Annual Company trip (For Confirmed Employees)
• Group PA insurance (For Confirmed Employees)
• Yearly Bonus depending on Company performance and reflect to Individual performance
• Twice performance appraisal review annually to identify room for improvement process
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (For Confirmed Employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from Company
• Exclusive employee HR software applications (leaves, claims, payslips etc)
• Atleast once a year Team Building arrangements
• Monthly / Weekly Company sports & recreations for everyone

Insights

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Your application will include the following questions:

• What\'s your expected monthly basic salary?
• How many years\' experience do you have as a Tour Operations Executive?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

Golden Destinations (GD) is the core brand of ICE Holidays Sdn. Bhd., a leading B2B Travel Wholesaler in Malaysia. Our unique business model offers ready-made travel packages with advertising and promotional support, enabling even smaller agents to confidently compete in the market. With the strength of our well-established GD brand, partners gain customer trust and product credibility. We create marketable travel packages based on current trends and demands, made accessible via our dynamic B2B booking engine. Supported by over 400 active partners and expanding across ASEAN, ICE Holidays is continuously innovating and poised to become a leading travel wholesaler in Asia.

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