Tour Operation Manager

TRIPPAL HOLIDAY SDN. BHD.; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading travel company in Kuala Lumpur is seeking a Senior Tour Operations Manager. The ideal candidate will have a Bachelor's degree in Hospitality Management and 8-12 years of experience in tour operations, including leadership responsibilities. You will develop tour packages, manage vendor relationships, and ensure excellent service delivery. Strong financial acumen and fluent Mandarin are essential for this role. Benefits include KWSP, SOCSO, parking allowance, and medical benefits.

Benefits

KWSP

SOCSO

Parking allowance

Medical benefits

Qualifications

• 8–12 years’ experience in tour operations and management, including 4–6 years in a senior leadership role.
• Energetic leader with ability to inspire teams.
• Passionate about sustainability and guest experiences.

Responsibilities

• Develop tour packages and itineraries.
• Liaise with hotels and transport providers.
• Prepare package costings and pricing proposals.
• Manage the booking process.
• Monitor vendor service quality and gather feedback.
• Support with travel document preparation.
• Work with finance on payment tracking.
• Manage and train operations teams.

Skills

Leadership

Financial acumen

Communication

Team motivation

Mandarin

Education

Bachelor's degree in Hospitality Management or Tourism

Job description

Requirement

• Bachelor’s degree in Hospitality Management, Tourism, or related field
• 8–12 years’ experience in tour operations and management, including 4–6 years in a senior leadership role (e.g., Tour Operations Manager)
• Energetic and forward‑thinking leader with proven ability to inspire and engage teams
• Strong financial acumen with demonstrated success in revenue growth, yield management, and cost optimization
• Hands‑on, solutions‑oriented, and adaptable in a fast‑paced operational environment
• Excellent communication and interpersonal skills to connect effectively with staff, guests, and stakeholders
• Passionate about sustainability, cultural awareness, and delivering meaningful guest experiences
• Must be able to communicate in Mandarin due to business nature.

Responsibility

• Develop inbound and outbound tour packages and itineraries, including research on destinations, attractions, experiences, and accommodation options
• Liaise and negotiate with hotels, ground handlers, transport providers, and attraction partners to secure competitive rates and maintain strong relationships
• Prepare package costings, quotations, and pricing proposals based on market demand and seasonality
• Coordinate with the marketing team on brochures, promotions, and campaign content, and represent the company at travel fairs, inspection trips, or FAM programs when required
• Manage the booking process from reservation to confirmation, ensure accurate operational documents, and handle last‑minute changes or emergencies
• Monitor vendor service quality, gather customer and tour leader feedback, and ensure continuous improvement
• Stay updated on visa requirements, travel regulations, and tourism trends; support preparation of tour leader assignments and travel documents; maintain accurate booking records in internal systems
• Work with the finance team on payment tracking, supplier invoicing, and cost reconciliation
• Team Leadership: manage, train, and motivate operations teams, setting service standards and evaluating performance.

Benefits

• KWSP
• SOCSO
• Parking allowance
• Medical benefits