The Club & Guest Relations Supervisor (173226)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prestigious hotel group is seeking a The Club & Guest Relations Supervisor based at Kerry Hotel Hong Kong. The role involves providing excellent service, greeting guests, and supervising the Club's operations. Ideal candidates will have at least 3 years of experience in a luxury hotel setting and possess strong customer service and leadership skills. Fluency in English, Cantonese, and Putonghua is essential.

Qualifications

• Minimum 3 years of experience at the Front Office/Guest Relations in world class service hotels.
• Customer-oriented and self-motivated independent individuals.
• Strong leadership skills and communication skills.

Responsibilities

• Understand guest preference and provide quality service.
• Greet VIP/Club guests and bid farewell.
• Provide a smooth check-in and check-out experience.
• Handle inquiries and collect feedback from guests.
• Supervise The Club & Guest Relations operation and workflow.

Skills

Customer-oriented

Leadership skills

Communication skills

Fluent in English

Fluent in Cantonese

Fluent in Putonghua

Job description

Overview

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

Position

We are looking for a The Club & Guest Relations Supervisor based at Kerry Hotel Hong Kong!

Responsibilities

• Understand guest preference and provide quality service
• Greet VIP / Club guest and bid farewell
• Provide a smooth check in and check out experience, as well as F&B services to guests
• Handle inquiries and collect feedback from guests
• Ensure all interactions with guests are handled professionally and with care adhering to Hotel’s policies and procedures
• Supervise The Club & Guest Relations operation and workflow to maximize guests’ satisfaction

Qualifications

• Minimum 3 years of experience at the Front Office/ Guest Relations in world class service Hotels
• Customer-oriented and self-motivated independent individuals
• Strong leadership skills and communication skills
• Excellent command of spoken English, Cantonese and Putonghua

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.