Thai-Language Tech Customer Service Advisor

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Advisor in Kuala Lumpur. The role focuses on delivering outstanding service via phone, email, and chat, while ensuring customer satisfaction and efficiency metrics are met. Candidates should have at least one year of customer service experience and strong analytical skills. Server knowledge is a plus. This position offers opportunities for training and support from colleagues.

Qualifications

• Minimum 1 year in customer service/sales will be an advantage.
• Proven demonstration of analytical and problem solving skills.
• Server knowledge and troubleshooting skills considered a plus.

Responsibilities

• Provide outstanding customer service to users over phone, email, and/or live chat.
• Focus on delivering key results like customer satisfaction and efficiency.
• Proactively develop ideas to drive process and product improvements.

Skills

Customer service experience

Analytical skills

Problem solving

Job description

A leading customer service provider is seeking a Customer Service Advisor in Kuala Lumpur. The role focuses on delivering outstanding service via phone, email, and chat, while ensuring customer satisfaction and efficiency metrics are met. Candidates should have at least one year of customer service experience and strong analytical skills. Server knowledge is a plus. This position offers opportunities for training and support from colleagues.