Test Manager

eTeam; Kuala Selangor; On-site; MYR 80,000 - 95,000; Full time

Job summary

A leading technology firm in Malaysia is seeking a QA Manager to oversee the Master Test Strategy and streamline the testing processes. The role requires a minimum of 5 years of experience managing QA teams and familiarity with tools like Client Quality Center and JIRA. Candidates should possess strong leadership capabilities and excellent communication skills to engage with stakeholders and manage project requirements effectively. This position is essential for delivering quality assurance across various systems and requires a proactive individual capable of operating in a fast-paced environment.

Qualifications

• 5+ years experience in QA Lead, Test Lead or Test Manager capacity.
• Expert level experience with test management tools.
• Telco experience preferred.

Responsibilities

• Lead the test strategy and planning for various systems.
• Manage and govern end-to-end testing for quality assurance.
• Coordinate with teams for defect tracking and issue management.

Skills

QA Leadership

Test Management

Communication Skills

Organizational Skills

Problem-solving Skills

Tools

Client Quality Center/ALM

JIRA

Rally

Job description

Responsibilities

• Collaborate with project stakeholders and vendors to lead, develop and deliver Master Test Strategy & Plan.
• Review System Integration Test (SIT), QA UAT & User Acceptance Test (UAT) approach and strategy for the respective application to develop end‑to‑end test strategy.
• Lead and manage the following activities for all impacted systems:
  1. Test cases preparation & execution
  2. Test data preparation including Test User Management (user creation, access management)
  3. Data migration preparation & execution
  4. Performance & Stress test preparation & execution
  5. Dry Run test preparation & execution
  6. Operation Readiness Testing preparation & execution
  7. Non‑functional Test preparation & execution
  8. Product configurations Testing (Proof of Concept)
  9. Prepare Product Application on Test Environment
• Lead, coordinate, manage and monitor SIT, QA & UAT process:
  1. Manage and govern end to end testing providing quality assurance
  2. Manage, track & triage defects and issues until closure
  3. Track and prioritize the daily testing execution progress and defect status.
  4. Conduct daily checkpoint meeting to update testing status & progress
  5. Prepare and publish reporting dashboard on overall test management tracking status and progress
• Lead & manage testing environment readiness and configuration changes.
• Schedule cross team meetings (if required) for complex defects/issues.
• Understand the testing effort by analyzing the requirements of project.
• Estimate and obtain management support for the time, resources and budget required to perform the testing.
• Organize the testing kick‑off meeting.
• Define the strategy.
• Build a testing team of professionals with appropriate skills, attitudes and motivation.
• Identify training requirements and forward them to the Project Manager (technical and soft‑skills).
• Develop the test plan for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan.
• Arrange the hardware and software requirements for the test setup.
• Assign tasks to all testing team members and ensure they have sufficient work in the project.
• Ensure content and structure of all testing documents/artifacts is documented and maintained.
• Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.
• Check / review the test case documents.
• Keep track of new requirements / change in requirements of the project.
• Escalate issues about project requirements (software, hardware, resources) to Project Manager.
• Organize status meetings and send the status report (daily, weekly etc.).
• Attend the regular call and discuss the weekly status with the client.
• Communicate with the vendor (if required).
• Act as the single point of contact between developers and testers.
• Track and prepare the report of testing activities like test results, test case coverage, required resources, defects discovered and their status, performance baselines etc.
• Review various reports prepared by test engineers.
• Ensure timely delivery of different testing milestones.
• Prepare / update the metrics dashboard at the end of a phase or at the completion of the project.

Qualifications

• 5+ years experience in QA Lead, Test Lead or Test Manager capacity.
• Strong understanding of large IT project management, integration and/or business application QA testing.
• Demonstrated experience leading testing for Charging & Billing, CRM.
• Charging & Billing upgrade experience required.
• Expert level experience with Client Quality Center/ALM, JIRA, Rally or other test management tools.
• Telco experience is preferred.
• Must be disciplined, self‑starter and have the ability to execute on assignments independently.
• Strong verbal and written communication skills.
• Attention to detail with superior written, verbal and problem‑solving skills.
• Excellent organizational and time management skills.
• Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required.
• Ability to work with demanding users in a high-pressure environment.
• Ability to multi‑task is essential.