Tesla Advisor

Tesla; Kuching; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading electric vehicle manufacturer in Malaysia is seeking a Senior Advisor/Sales Advisor to enhance customer experiences in showrooms. The role involves engaging with customers, educating them about products, and maximizing sales through exceptional service. Candidates should possess strong customer service experience, communication skills in both local language and English, and a passion for the evolving personal transportation industry. A valid driver's license is a must, and flexibility for evening and weekend work is required.

Qualifications

• Customer service experience is required.
• Must be positive, enthusiastic, and passionate about transportation changes.
• Exceptional time management skills and attention to detail are essential.
• Ability to prioritize and manage multiple projects.

Responsibilities

• Engage guests promptly and make them feel welcome.
• Drive business and maximize sales through product knowledge.
• Implement operational policies to meet customer needs.
• Create robust customer profiles for tailored experiences.
• Collect customer information and schedule Test Drives.

Skills

Customer service experience

Strong communication skills in Local Language and English

Time management skills

Team mentality

Job description

At Tesla, our Senior Tesla Advisor/ Sales Advisor consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.

As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.

Responsibilities

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
• Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

Requirements

• Customer service experience required
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Self-starter who possesses exceptional time management skills and has great attention to detail.
• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.
• Passionate dedication and ethical approach to sales management and operations.
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills in Local Language and English
• Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
• Ability to work evenings and weekends
• MUST have and maintain a valid driver’s license and a safe driving record