Tenant Relation Team Lead (Front Desk)

Urban Pinnacle Venture; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading property management company in Kuala Lumpur is looking for a Tenant Relation Team Lead (Front Desk). You will manage operations, provide exceptional service, and build strong tenant relationships. Candidates should have 3–5 years of experience in customer service or hospitality, with supervisory experience preferred. A competitive salary and a supportive work environment are offered. Join us in delivering exceptional experiences for our tenants while being part of a dynamic team.

Benefits

Medical insurance

Performance-based bonuses

Flexible working arrangements

Qualifications

• Minimum 3–5 years of relevant experience in front desk, reception, customer service, or hospitality.
• Proven experience in a supervisory or team lead role.
• Professional appearance and customer-oriented mindset.
• Ability to handle confidential information with discretion.

Responsibilities

• Lead and supervise daily tenant relation operations.
• Act as the primary point of escalation for issues.
• Build and maintain relationships with tenants.
• Prepare tenant relations reports and updates.
• Support the development of service processes.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Multitasking

Problem-solving

Proficient in English

Proficient in Bahasa Malaysia

Tools

Microsoft Office

Job description

Overview

This is an exciting opportunity to join the Urban Pinnacle Venture team as a Tenant Relation Team Lead (Front Desk) in the vibrant Kuala Lumpur City Centre. As a Tenant Relation Team Lead, you will be responsible for providing exceptional customer service and managing the daily operations of the tenant relation to ensure a smooth and seamless experience for our tenants.

What you’ll be doing

1. Lead and supervise daily tenant relation operations, ensuring smooth workflow and professional service.
2. Act as the primary point of escalation for visitor, tenant, or customer issues.
3. Provide guidance, coaching, and training to member.
4. Build and maintain strong relationships with tenants to ensure high satisfaction and retention.
5. Oversee the handling of tenant inquiries, service requests, complaints, and issue resolution.
6. Work closely with facilities, operations, security, finance, and leasing teams to ensure smooth building operations.
7. Prepare tenant relations reports, issue logs, and service performance updates for management.
8. Collect, analyze, and report tenant feedback to support service improvement initiatives.
9. Maintain accurate records, reports, and documentation.
10. Assist finance in tracking payments, billing, or collections if applicable.
11. Support the development and implementation of SOPs and service processes.
12. Prepare reports and updates for management on tenant relation and tenant matters.

What we’re looking for

• Minimum 3–5 years of relevant experience in front desk, reception, customer service, or hospitality.
• Proven experience in a supervisory or team lead role.
• Strong communication and interpersonal skills.
• Proficient in English and Bahasa Malaysia; Mandarin or other languages is an advantage.
• Professional appearance and customer‑oriented mindset.
• Strong organizational, multitasking, and problem‑solving abilities.
• Basic computer skills (Microsoft Office, email, reporting tools).
• Ability to handle confidential information with discretion.
• Prior experience in a team lead or supervisory role.

What we offer

At Urban Pinnacle Venture, we value our employees and strive to create a supportive and inclusive work environment. We offer a competitive salary, opportunities for career development, and a range of benefits including medical insurance, performance‑based bonuses, and flexible working arrangements. Join us and be part of a dynamic team that is dedicated to delivering exceptional experiences for our tenants.

About us

Urban Pinnacle Venture is a leading property management company that specializes in commercial real estate. We are committed to providing our tenants with top‑notch services and creating vibrant, sustainable communities. With a growing portfolio of properties across Kuala Lumpur, we are poised for continued success and expansion. If you’re ready to be a part of our story, we’d love to hear from you.

Apply now for this exciting opportunity!

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