Telesales Representative (6 months contract)

Zuellig Pharma; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent healthcare services provider in Selangor seeks a Telesales professional to drive revenue growth through outbound calling. The ideal candidate will engage clinics, pharmacies, and healthcare providers, promoting tailored products and services. Strong communication skills and a degree in Business Management are essential. This role offers a dynamic work environment focused on community wellness initiatives and career growth.

Benefits

Inclusive work environment

Diversity and equity programs

Career growth opportunities

Total Rewards program

Work-life balance support

Qualifications

• Must have strong persuasive communication skills.
• Knowledge of healthcare products and services is beneficial.
• Experience in customer service is an advantage.

Responsibilities

• Conduct proactive outbound calling to potential customers.
• Engage customers and promote targeted products and services.
• Provide updates to the marketing team on performance.

Skills

Persuasive communication

Product knowledge

Customer-centric approach

Education

Bachelor Degree in Business Management or relevant field

Tools

Call handling systems

Job description

Overview

Zuellig Pharma is one of the largest healthcare services groups in Asia. Our purpose is to make healthcare more accessible, with over 100 years of experience partnering with healthcare companies to realize opportunities in Asian markets. We offer access to all healthcare channels across 13 countries and continue to invest in innovative solutions that connect products to patients through Distribution, Clinical Reach, Sales & Marketing, Patient Centred Services, and Community Pharmacies. Zuellig Pharma is a leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region, with strong market positions and broad geographic coverage.

Purpose of the Role: The Telesales role drives revenue growth through proactive outbound calling and lead conversion. You will engage potential customers—primarily clinics, pharmacies, and healthcare providers—by phone to promote targeted products and services. The role requires persuasive communication, product knowledge, and a customer-centric approach to build trust, address objections, and close sales. Success contributes to expanding market reach, sustaining sales momentum, and supporting community wellness initiatives.

Responsibilities

• Meet and exceed metric targets: achieve the maximum number of 1st purchase customers through eZRx+ Marketplace (MARKET).
• Conduct outbound calls to prospective customers based on curated lead lists and campaign targets. Present product benefits clearly and persuasively, tailored to the needs of clinics, pharmacies, and healthcare professionals.
• Daily reporting: provide timely updates and insights to the marketing team for performance tracking and strategy refinement.
• Execute the commercial strategy with assigned customers to meet the objective of eZRx+ & MARKET adoption.
• Increase eZRx+ & MARKET adoption by promoting, communicating, and presenting marketing programs to drive new customer conversion.
• Plan and manage weekly/monthly work schedules with the Marketing Lead to enable efficient execution and achieve coverage and frequency targets (quantity & quality) while delivering customer-centric activities within budget.
• Participate in other company and team marketing activities.
• Continuous improvement on the functional core competencies.
• Ensure compliance with company policies and the local industry’s code of conduct to conduct business with integrity.
• Promote and adhere to Zuellig Pharma’s core values in day-to-day responsibilities and interactions.

What will make you successful

Must-Have:

• Bachelor Degree in Business Management or any relevant field

Advantage to Have:

• Familiar with call handling systems
• Experience in customer service

Why Join Zuellig Pharma

• We are committed to fostering an inclusive environment where employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower employees to gain comprehensive knowledge and expertise in the healthcare industry across the region.
• Enjoy balance between work and personal life while pursuing career growth opportunities.
• Our Total Rewards program supports overall well-being.