Telephone Operator

Jobstreet Malaysia; Iskandar Puteri; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading job recruitment platform is looking for customer service representatives in Johor. The role entails handling inbound calls about inquiries, complaints, and feedback regarding products. Candidates should have at least an SPM qualification and proficiency in English. Basic salary ranges from RM1900 to RM2100 with additional benefits like EPF, SOCSO, and annual leave. Immediate starters preferred, with full training provided for new entrants to the industry.

Benefits

EPF & SOCSO

Sick leave

Annual leave

Stage promotion opportunities

Qualifications

• Compulsory pass in Sejarah for SPM qualification.
• Experience in the service industry is preferred.
• Willingness to learn and adapt to new training.

Responsibilities

• Handle inbound calls regarding customer inquiries and complaints.
• Work collaboratively to meet KPIs and SLAs.
• Exceed customer expectations by providing excellent service.

Skills

English proficiency

Customer service skills

Communication skills

Education

SPM qualification

Job description

Responsibilities

• Handle inbound calls regarding customer inquiries, complaints, comments, feedback, and issues related to company products.
• Exceed customer expectations by providing excellent service and accurate information.
• Work in a team to meet Key Performance Indicators (KPIs) and Service Level Agreements (SLA).

Requirements

• At least SPM qualification. Compulsory pass sejarah
• Proficient in English (ability to converse in Mandarin is an advantage).
• Minimum 1 year of experience in the service industry is preferred (Fresh graduates are welcome to apply).
• Full training provided for those new to the call center industry.
• Must be willing to work in Medini Iskandar Puteri Johor.

Benefits & Salary

• RM1900-2100 - Basic salary start with RM1900 (Based on Project) + Shift
• EPF & SOCSO
• Sick leave
• Annual leave
• Stage promotion opportunities

Working Hours

• Each shift consists of 9 working hours, including a 1-hour lunch break.
• Willing to work on rotational shifts and off days (5.5/6 workingdaysperweek).
• Status : Immediate starter only or1monthnotice