Telemarketing Manager

PolicyStreet; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading InsurTech group in Kuala Lumpur seeks an experienced Telemarketing Team Lead. The role involves leading and coaching telemarketing executives, managing KPIs, and conducting cold calls to generate leads. Ideal candidates have proven experience in a telemarketing environment, excellent communication skills, and the ability to motivate teams. Join an innovative company committed to transforming insurance solutions for businesses and consumers.

Benefits

Medical and Life insurance

Health benefits (optical, dental, physiotherapy)

Opportunities for growth and skills enhancement

Qualifications

• Proven experience as an Outbound Telemarketer or Telemarketing Team Lead.
• Demonstrated ability to lead and motivate high-volume sales teams.
• Strong communication and interpersonal skills to influence and coach effectively.

Responsibilities

• Lead and coach telemarketing executives to improve pitch quality.
• Set and enforce team and individual KPIs to meet targets.
• Conduct cold calls to generate leads and build relationships.

Skills

Outbound telemarketing experience

Team leadership

Data analysis

CRM proficiency

Excellent communication skills

Tools

Yeastar

Zoho

Job description

PolicyStreet is a leading InsurTech group, specializing in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customized employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

Responsibilities

• Lead and coach telemarketing executives through call monitoring, feedback, and hands‑on support to improve pitch quality, objection handling, and conversion rates.
• Set, track, and enforce team and individual KPIs, ensuring both team and personal targets (calls, appointments, conversions) are consistently met.
• Conduct cold calls personally to targeted organizations to generate leads, build key relationships, and set the performance benchmark for the team.
• Manage performance and workforce discipline, including improvement plans, attendance, leave, and scheduling.
• Analyze call performance, identify trends and gaps, and drive corrective actions when targets are missed.
• Prepare and present regular performance reports and forecasts to management.
• Develop and optimize scripts, call flows, qualification criteria, and calling strategies to improve conversion.
• Ensure proper usage and hygiene of Yeastar and Zoho systems.
• Drive a culture of accountability, ethical selling, and continuous improvement.

Qualifications and Benefits

• Proven experience as an Outbound Telemarketer or Telemarketing Team Lead, with a strong track record of meeting and exceeding targets.
• Demonstrated experience in leading, coaching, and motivating telemarketing or sales teams in a high‑volume outbound environment.
• Excellent communication and interpersonal skills, with the ability to influence, coach, and build rapport with both clients and team members.
• Strong ability to build trust and credibility with potential clients, and guide teams to do the same.
• Resilient, adaptable, and performance‑driven, with the mental toughness to handle rejection, setbacks, and continuous improvement demands.
• Highly goal‑oriented, with a clear focus on achieving individual and team sales OKR's.
• Comfortable using CRM, dialers, and sales technology, and keen to leverage technology.
• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

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