Telemarketing Executive

Hypehaus Consultancy; Bandar Puncak Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic marketing firm in Malaysia is seeking a Telemarketer to conduct outbound calls, engage with existing customers, and achieve sales targets. The role requires maintaining detailed records in the CRM system and scheduling appointments for the sales team. Candidates should have strong communication and persuasion skills, demonstrating the ability to upsell and cross-sell products effectively while adhering to company policies and procedures. Benefits include annual leave, medical leave, and staff rewards.

Benefits

Annual Leave

Medical Leave

SOCSO

Company Activities

Salary Increment

Staff Appreciation & Rewards

Qualifications

• Proven telemarketing skills with ability to engage customers effectively.
• Strong communication and persuasive skills.
• Ability to work towards achieving sales targets.

Responsibilities

• Conduct outbound calls to engage with existing customers.
• Maintain detailed records of all telemarketing activities.
• Schedule appointments for the sales team with qualified leads.

Job description

Responsibilities

• Perform outbound calls to engage with existing customers, upselling top-ups and cross-selling new products.
• Qualify leads based on pre-defined criteria and accurately record interaction details in the CRM system.
• Achieve or exceed monthly sales target.
• Develop and maintain a strong understanding of Hypehaus Consultancy's service offerings and the telemarketing industry.
• Utilize persuasive communication techniques to overcome objections and secure the sales with decision-makers.
• Maintain a positive and professional demeanor while engaging with potential clients over the phone.
• Adhere to company policies and procedures regarding telemarketing activities and data privacy.
• Continuously improve telemarketing skills and knowledge through ongoing training and development opportunities.

Requirement

• Perform outbound calls to engage with existing customers, upselling top-ups and cross-selling new products.
• Qualify leads based on pre-defined criteria and accurately record interaction details in the CRM system.
• Achieve or exceed monthly sales target.
• Develop and maintain a strong understanding of Hypehaus Consultancy's service offerings and the telemarketing industry.
• Utilize persuasive communication techniques to overcome objections and secure the sales with decision-makers.
• Maintain a positive and professional demeanor while engaging with potential clients over the phone.
• Adhere to company policies and procedures regarding telemarketing activities and data privacy.
• Continuously improve telemarketing skills and knowledge through ongoing training and development opportunities.

Responsibility

• Conduct outbound calls to engage with existing customers, upselling top-ups and cross-selling new products.
• Maintain accurate and detailed records of all telemarketing activities in the CRM system, including call outcomes, lead status, and follow-up actions.
• Schedule appointments for the sales team with qualified leads to further explore business opportunities.
• Follow up with prospects via phone and WhatsApp to nurture relationships and move them through the sales pipeline.
• Achieve or exceed monthly sales target.
• Stay up-to-date on Hypehaus Consultancy's services, industry trends, and competitor activities to effectively communicate value propositions to potential clients.

Benefits

• Annual Leave
• Medical Leave
• SOCSO
• Company Activities
• Salary Increment
• Staff Appreciation & Rewards