Telco Retail Sales & Service Pro

CelcomDigi; Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecom company in Malaysia seeks a Retail Sales Executive to enhance the customer experience and achieve high sales standards. Responsibilities include conducting product demos, engaging customers to boost sales, and efficiently handling inquiries and complaints. Ideal candidates have at least two years of experience in retail or telecom, possess strong communication skills in English (Mandarin is a plus), and are tech-savvy. The role demands passion for customer service and the ability to work well under pressure.

Qualifications

• Minimum two years relevant work experience in Telco or retail industries preferred.
• Experience in showcasing and conducting product demonstrations preferred.
• Strong verbal and written English; Mandarin proficiency is an advantage.

Responsibilities

• Conduct product demonstrations and execute retail operations.
• Engage with customers and convert interactions into sales opportunities.
• Handle customer inquiries and resolve complaints efficiently.
• Maintain high standards of retail outlet visual appearance.
• Achieve Net Promoter Score (NPS) through exceptional service.

Skills

Customer obsession

Sales

Communication

Tech-savvy

Interpersonal skills

Education

Higher Secondary / STPM / Professional Certificate / Diploma / Degree

Job description

A leading telecom company in Malaysia seeks a Retail Sales Executive to enhance the customer experience and achieve high sales standards. Responsibilities include conducting product demos, engaging customers to boost sales, and efficiently handling inquiries and complaints. Ideal candidates have at least two years of experience in retail or telecom, possess strong communication skills in English (Mandarin is a plus), and are tech-savvy. The role demands passion for customer service and the ability to work well under pressure.