Technology Lead - Modern Workspace

Logicalis GmbH; Cyberjaya; Hybrid; MYR 100,000 - 120,000; Full time

Job summary

A global tech service provider is seeking a Technology Lead to manage a high-performing team within a modern workspace environment. This role involves strategic leadership, customer engagement, and operational excellence. Candidates should have over 5 years of IT services experience and strong stakeholder management skills. A hybrid working model is available along with a supportive team environment.

Benefits

Supportive team environment

Flexible working arrangements

Opportunities for professional development

Qualifications

• Minimum 5 years of experience in a team leadership role within IT services.
• Proven experience in people leadership and performance coaching.
• Strong stakeholder management skills.

Responsibilities

• Provide strategic leadership for a high-performing team.
• Proactively engage with customers to develop workspace strategies.
• Oversee ticket and workload management.

Skills

Team leadership

Stakeholder management

Problem-solving

Communication

Education

IT services experience

ITIL Foundation Certification

Tools

Windows Server

Office 365 / Microsoft 365

VMware infrastructure

Microsoft Azure

Job description

Technology Lead - Modern Workspace page is loaded

Technology Lead - Modern Workspace

Apply locations Cyberjaya time type Full time posted on Posted Yesterday job requisition id JR04255

Responsibilities:

• Provide strategic leadership and accountability for a high-performing team, ensuring the delivery of key outcomes aligned with business expectations and service-level agreements.

• Manage team deliverables with a focus on quality, timeliness, and customer satisfaction.

• Foster clear, professional communication across all channels (meetings, email, documentation), ensuring alignment with internal and external stakeholders.

• Proactively engage with customers to understand business needs, develop workspace strategies, and tailor modern IT solutions that drive efficiency and user satisfaction.

• Oversee ticket and workload management, analyze service trends, and implement data-driven success plans to continuously improve team performance.

• Act as the primary escalation point for critical issues, including after-hours P1/P2 incidents, ensuring timely and effective resolution.

• Collaborate with internal LAU and external stakeholders to drive initiatives, support transformation goals, and deliver measurable results.

• Ensure timely documentation of solutions and processes in the Logicalis knowledge management system to support knowledge sharing and operational excellence.

• Champion the professional development and mentoring of team members, promoting a culture of continuous learning and growth.

Requirements:

• Minimum 5 years of experience in a team leadership role within IT services or modern workspace environments.

• Proven experience in people leadership, performance coaching, and operational excellence.

• Solid understanding and hands-on experience with:

  • Windows Server and Wintel environments

  • Office 365 / Microsoft 365 ecosystem

  • VMware infrastructure

  • Microsoft Azure platforms

• Strong stakeholder management skills with the ability to influence and drive cross-functional outcomes.

• Familiarity with ITSM tools and frameworks; ITIL Foundation Certification (V3 or V4) required.

• Excellent problem-solving, communication, and organizational skills.

#LI-MK1

#LI-Hybrid

Benefits

As a valued member of ‘Logicalis Asia Pacific MSC' you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"

• Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it!

• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.

• Flexible, modern, working arrangements: A hybrid working model that allows for a balance of productive remote working and in-person collaboration.

Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity.

About us:

We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

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Logicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world.

Through a globally connected network of specialist hubs, sector-leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience.

AsArchitects of ChangeTM, Logicalis’ focus is to design, support, and execute customers’ digital transformation by bringing together their vision with its technological expertise and industry insights. The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability.

Logicalis Group, with annual revenues of $ 1.5 billion annually, maintains operations in Europe, North America, Latin America, Asia Pacific and Africa and is part of Datatec Group, which is listed on the Johannesburg Stock Exchange (JSE:DTC), with revenues of more than $ 4.1 Billion.