Technology Consulting - SAP CX Consultant, Senior Associate

Ernst & Young Advisory Services Sdn Bhd; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading global consulting firm is seeking professionals to lead and participate in SAP CX implementations. You will work on cross-border projects, focusing on delivering client outcomes through SAP technology. The ideal candidate will have a bachelor’s degree, at least 3 years of relevant experience, and strong analytical skills. Opportunities for continuous learning and transformation are provided in a diverse workplace.

Benefits

Competitive remuneration package

Flexible working arrangements

Continuous learning opportunities

Qualifications

• Minimum 3 years of end-to-end implementation experience in SAP Sales Cloud or SAP Service Cloud with S/4HANA integration.
• Hands-on experience in configuration relating business requirements to technical requirements.
• Knowledge of industry practices and business processes in multiple industries.

Responsibilities

• Lead requirements gathering workshops and recommend solutions to clients.
• Participate as part of a multi-disciplinary team to deliver client outcomes in the CX space.
• Deliver long-term value for clients by leveraging SAP CX technology.

Skills

Analytical skills

Problem-solving skills

Advanced communication skills

Education

Bachelor’s degree in Computer Science, Business Information System, Marketing, Commerce or related discipline

Tools

SAP Sales Cloud

SAP Service Cloud

S/4HANA

Qualtrics

Emarsys

Customer Data Cloud

Job description

The opportunity

You will be working on projects that are cross borders and sectors with a high performing team, by either supporting or implementing SAP solutions for our clients. You will also be provided with extensive learning opportunities through our leading-edge global SAP learning academy, Bootcamps, EY Badges and SAP certifications.

Responsibilities:

Your primary role will be to lead / participate in requirements gathering workshops, recommend viable solutions that will allow our clients realize the full potential of their investment in SAP CX technology. You will be part of a multi-disciplinary team, committed to delivering client outcomes in the CX space and to create long‑term value for our clients.

Requirements:

Minimum 3 years of end‑to‑end implementation experience in SAP Sales Cloud or SAP Service Cloud with S/4HANA integration.

Hands on experience in configuration and the ability to relate business requirements for front office transformation to technical requirements is key.

Strong understanding of activities required for each implementation cycle.

Good appreciation of industry practices, business processes in multiple industries.

A good understanding of the overall capabilities of the SAP CX suite and how each component complements each other is required.

Knowledge in any of the following is a plus: Qualtrics (EX or CX), Emarsys, Customer Data Cloud.

Skills and attributes for success

• Strong analytical and problem‑solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team‑oriented work environment

To qualify for the role you must have

• A bachelor’s degree in Computer Science, Business Information System, Marketing, Commerce or related discipline.
• Minimum of 3 years SAP working experience in either support of project implementation experience in SAP CX.
• For project implementation role, you will need to have minimum one full lifecycle implementation of your core module.
• Willingness to travel for project assignments.

Ideally, you’ll also have

• Prior consulting experience and background.
• SAP Certification.

What we look for

Highly motivated individuals with excellent problem‑solving skills and the ability to prioritise shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people‑management skills and a genuine passion to make things happen in a dynamic organisation. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to be an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please soon possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world