Technical Support Specialist (Helpdesk - Japanese )

Airswift; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global consulting company is looking for a Technical Support Specialist to provide support to Japanese clients. Responsibilities include troubleshooting various product issues through phone/email consultations and simulating technical problems. Ideal candidates will have 4+ years of experience in IP networking, proficiency in Japanese and English, and a degree in technology-related fields. This role offers an opportunity to grow in a collaborative environment.

Qualifications

• 4+ years of technical experience in IP Networking with Cisco products.
• Hands on experience with IOS-XR Router and IOS-XE architecture.
• Proficiency in Japanese (written and spoken) and English required.

Responsibilities

• Provide phone/email consultation to debug product problems.
• Support customers from Japan with technical issues.
• Simulate technical problems in a lab environment.

Skills

Proficiency in Japanese

Technical support

IP Networking

Team player

Fluency in English

Education

Degree / Diploma in technology

Tools

IOS-XR Router

Cisco Routing products

Job description

Technical Support Specialist (Helpdesk - Japanese )

Role and Responsibilities:

• Provide phone/email consultation to independently debug product problems reported by customer.
• Provide support on a worldwide basis. (Customers from Japan)
• Provide technical support to customers for technologies, products, and/or solutions.
• Typically, be responsible for resolving moderately and complex technical problems, depending on the customers' need.
• Simulate technical problems in lab environment.
• Share knowledge with others in writing technical documents and enlarge the knowledge database.
• Work closely with colleagues to achieve common goals.
• Strive for technical perfection and expertise.
• Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Qualifications:

• Proficiency in Japanese (written and spoken) as will be supporting clients from the respective country. Proficiency in English is also required.
• Education: Degree / Diploma in any field – preferably in technology, Engineering Technology, Computer Engineering.
• Hands on experience on IOS-XR Router, IOS-XE architecture, Cable, SP Mobility, and optical.
• Minimum 4 years of technical experience in IP Networking, experience with Cisco Routing products such as ASR 9K, ASR9xx, or NCS.
• Experience and knowledge of Industry standard Routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, Basics of Multicast.
• Fluency in English. Excellent written and verbal skills is required to be successful in this role.
• Team player. Ability to work in collaborative way to achieve end results.
• Previous experience in Support Role will be added advantage.
• Good to have networking knowledge (CCNA, CCNP).

Location: Kuala Lumpur, Malaysia

Recruiter-in-charge:

Name: Rodney Chong

Email: [e-mail]