Technical Support Specialist

Tap Growth ai; Johor Bahru; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A technology support firm in Johor Bahru is seeking a Customer Support Specialist to deliver timely technical support for their audit software. The ideal candidate will have 2+ years of experience in technical support and be proficient in Chinese, English, and Malay. This role offers a hybrid work arrangement and attractive remuneration, alongside opportunities for career growth.

Benefits

Attractive remuneration

Flexible work

Ample annual leave

Career growth opportunities

Training provided

Qualifications

• 2+ years’ experience in technical support or customer service.
• Proficiency in Chinese, English, and Malay.
• Strong problem-solving skills.

Responsibilities

• Deliver timely technical support for audit software.
• Troubleshoot software issues and resolve problems.
• Build strong customer relationships.

Skills

Problem solving

Customer service

Communication

Education

Diploma or higher

Job description

What You’ll Do

• Customer Support:Deliver timely, accurate technical support for our audit software, ensuring high customer satisfaction.

• Problem Solving:Troubleshoot software issues, answer user queries, and resolve problems efficiently.

• Relationship Management:Build strong, professional relationships with customers by understanding and addressing their needs.

• Collaboration:Partner with developers and team members to identify and resolve software bugs and defects.

• Compliance:Ensure all support aligns with auditing standards and best practices.

• System Improvement:Analyze support tickets and share insights for product enhancements.

• Quality Assurance:Test software features to maintain and improve quality.

What We’re Looking For

• Education & Experience:Diploma or higher, with 2+ years’ experience in technical support, customer service, or a related field. Fresh graduates are also welcome to apply.

• Language Skills:Proficiency in Chinese, English, and Malay to support a diverse customer base.

• Technical Aptitude:Strong problem-solving skills and ability to work independently in a fast-paced environment.

• Bonus:Familiarity with auditing or accounting principles (not mandatory).

• Soft Skills:Excellent communication, adaptability, and willingness to take on new challenges.

Why Join Us

• Competitive Pay & Benefits:Attractive remuneration and comprehensive perks.

• Flexible Work:Hybrid arrangement for better work-life balance.

• Generous Leave:Ample annual leave to recharge.

• Career Growth:Opportunities to grow in a fast-expanding field.

• Training Provided:We’ll equip you with the knowledge and tools you need to succeed.