Technical Support Manager

Michael Page; Kuala Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment agency is looking for a professional to lead the SEA team and shape the regional technical strategy. This high-impact role requires strong commercial acumen and expertise in food science to provide technical support and develop market leadership in food products across Southeast Asia. The ideal candidate will work closely with sales and R&D teams to build innovative solutions and enhance the company's presence in the market.

Qualifications

• Degree in Food Science, Food Technology, or closely related discipline.
• Ability to convert new products into business results.
• High literacy with excellent communication skills across diverse audiences.

Responsibilities

• Lead the SEA applications section to deliver high-level technical support.
• Build best-in-class food manufacturing solutions to demonstrate capabilities.
• Develop market leadership in food products across SEA markets.
• Provide technical support on product applications and troubleshooting.

Skills

Commercial acumen

Innovation capability

Strong communication skills

Analytical skills

Systems thinking

Education

Degree in Food Science or Food Technology

Job description

Opportunity to lead SEA team and shaping regional technical strategy. High-impact role working closely with sales, R&D, and global technical teams.

Responsibilities

• Lead the SEA applications section to deliver highlevel technical support aligned with customer expectations.
• Build best‑in‑class food manufacturing solutions for all channels to demonstrate the company's capabilities.
• Develop and strengthen market leadership in food products across SEA markets.
• Provide technical support on product applications and troubleshooting for customers.
• Define application strategies for food categories in collaboration with commercial teams.
• Partner with commercial teams to identify new business opportunities and drive growth.
• Work closely with R&D teams on formulation improvements and product development.
• Apply the company's resolve model during customer engagements and provide hands‑on production‑floor support.
• Prepare strong client presentations and maintain high professional standards to reinforce brand equity.
• Enhance the company's presence within the Southeast Asia community and collaborate with global technical teams.

Qualifications

• Degree in Food Science, Food Technology, or a closely related discipline.
• Strong commercial and innovation acumen with ability to convert new products into business results.
• Deep understanding of the market, business drivers, and industry trends.
• Ability to act as a trusted advisor to clients and internal stakeholders.
• Systems‑thinking capability to diagnose root causes and understand organizational interplay.
• High literacy with excellent communication skills across diverse audiences.
• Strong analytical skills and strategic mindset when assessing opportunities and challenges.
• Ability to navigate organizational structures and drive outcomes effectively.

The client is a regional leader in food solutions and technologies to customers across Southeast Asia. They focus on strong customer partnerships, technical excellence, and continuous innovation to strengthen their brand presence in the food manufacturing community.