Technical Support Executive - Mandarin Speaker - Ara Damansara

Arvion Services; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service company in Malaysia is seeking a Technical Support Executive who is a Mandarin speaker. In this role, you'll support clients via calls, chats, and emails, with extensive training provided. Ideal for candidates with good communication skills in English and a desire to grow in a fast-paced environment. Working on rotational shifts is required. This position offers opportunities for internal transfers after one year.

Benefits

Additional Allowance of RM600 for night shifts

EPF & SOCSO

Sick leave

Annual leave

Convenient location next to LRT station

Qualifications

• Minimum 1 year experience in the service industry is an advantage.
• Willing to work on rotational shifts.
• Fresh Graduates encouraged to apply.

Responsibilities

• Process client requests and solve issues through calls and emails.
• Escalate issues to specialists as needed.
• Update clients on their request status.
• Achieve quarterly KPI targets.
• Perform ad hoc tasks assigned by the manager.

Skills

Good communication skills in English

Chinese language skills

Troubleshooting skills

Multitasking skills

Client-facing skills

Self-motivated

Education

Cert/Degree/Diploma in IT

Job description

About the job Technical Support Executive - Mandarin Speaker - Ara Damansara

Job Overview:

Join a dynamic onboarding team as a Technical Support Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.

What you will do:

• Process client requests and solve issues via inbound phone call and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via CRM tools.
• Update clients on their request status accordingly.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What makes you a good fit:

• Good communication skills in English. Chinese language is a plus.
• Strong client-facing and communication skills
• Troubleshooting and multitasking skills
• Self-motivated and highly reliable
• Minimum 1 year of working experience in the service industry will be an added advantage for this position
• Fresh Graduates with Cert/Degree/Diploma in IT are encouraged to apply (Full Training Provided will be provided)
• Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest)
• Willing to work in Ara Damansara, Selangor

What we offer:

• Additional Allowance of RM600 if the night shift exceed 120 hours of productivity
• EPF & SOCSO
• Sick leave
• Annual leave
• 5 mins from Ara Damansara LRT station and a shopping mall.
• Office is located next to housing area. Convenient for outstation candidates.
• Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

Interview Process:

Walk-in interviews

Virtual interviews available for outstation candidates