Technical Support Executive - Mandarin Speaker - Ara Damansara

Arvion Services; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic service company in Petaling Jaya seeks a Technical Support Executive who is fluent in Mandarin. The role involves assisting clients via calls and emails, solving issues, and achieving performance targets. Ideal candidates are self-motivated with strong communication skills. Comprehensive training will be provided, and fresh graduates are encouraged to apply. The company offers various benefits along with opportunities for career advancement.

Benefits

EPF & SOCSO

Sick leave

Annual leave

Convenient office location next to housing area

Quarterly staff recognition

Qualifications

• Minimum 1 year of working experience in the service industry will be an added advantage.
• Fresh Graduates with Cert/Degree/Diploma in IT are encouraged to apply.
• Willing to work on rotational shifts and off day.

Responsibilities

• Process client requests and solve issues via inbound phone call and email.
• Update clients on their request status accordingly.
• Achieve quarterly KPI targets set by the CS manager.

Skills

Good communication skills in English

Fluent communication skills in Mandarin

Strong client-facing and communication skills

Troubleshooting and multitasking skills

Self-motivated and highly reliable

Education

Cert/Degree/Diploma in IT

Job description

About the job Technical Support Executive - Mandarin Speaker - Ara Damansara

Job Overview:

Join a dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.

What will you do:

• Process client requests and solve issues via inbound phone call and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via CRM tools.
• Update clients on their request status accordingly.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What makes you a great fit:

• Good communication skills in English.
• Fluent communication skills in Mandarin.
• Strong client-facing and communication skills
• Troubleshooting and multitasking skills
• Self-motivated and highly reliable
• Minimum 1 year of working experience in the service industry will be an added advantage for this position
• Fresh Graduates with Cert/Degree/Diploma in IT are encouraged to apply (Full Training Provided will be provided)
• Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest)
• Willing to work in Ara Damansara, Selangor

What we offer:

• EPF & SOCSO
• Sick leave
• Annual leave
• 5 mins from Ara Damansara LRT station and a shopping mall.
• Office is located next to housing area. Convenient for outstation candidates.
• Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.