Technical Support Engineer - Apps (Hybrid, Malaysia)

Accuris; Penang; Hybrid; MYR 50,000 - 70,000; Full time

Job summary

A leading engineering solutions provider is seeking a Customer Support Application Specialist to support their product suite across APAC. The ideal candidate has over 4 years of customer-facing technical support experience and a Bachelor’s degree in Computer Science. Responsibilities include troubleshooting client issues, providing operational support, and collaborating with global teams. This hybrid position offers an opportunity to enhance customer satisfaction and product adoption across a dynamic engineering environment.

Qualifications

• 4+ years of customer-facing technical support experience.
• Strong understanding of customer-premise and public cloud environments.
• Ability to learn new technical concepts and tools quickly.

Responsibilities

• Provide operational and configuration support for Accuris products.
• Troubleshoot issues across client environments.
• Collaborate with cross-functional global teams for issue resolution.

Skills

Microsoft environments

Networking fundamentals

Active Directory/LDAP

MS SQL

Enterprise-class CRM systems

APIs/SDKs troubleshooting

Education

Bachelor’s degree in Computer Science or related discipline

Job description

A leading engineering solutions provider is seeking a Customer Support Application Specialist to support their product suite across APAC. The ideal candidate has over 4 years of customer-facing technical support experience and a Bachelor’s degree in Computer Science. Responsibilities include troubleshooting client issues, providing operational support, and collaborating with global teams. This hybrid position offers an opportunity to enhance customer satisfaction and product adoption across a dynamic engineering environment.