Technical Support Engineer 2 (Japanese Speaker)

Copeland; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company located in Penang, Malaysia, is seeking a Technical Support Engineer 2 who is proficient in Japanese. The ideal candidate will resolve technical issues for customers and provide training. Responsibilities include advocating for customer needs and documenting knowledge for self-service. Candidates should have a bachelor's degree in engineering and at least 2 years of relevant experience. The role offers a competitive salary and flexible working hours.

Benefits

Competitive salary

Company performance-based bonus

Flexibility in work hours

Support for dental and vision

Onboarding and mentoring program

Modern office with gym facilities

Qualifications

• 2+ years work experience in a customer-facing technical role.
• Ability to advocate for customer issues or needs.
• Experience in the test and measurement industry.

Responsibilities

• Resolve technical issues for customers during installation and maintenance.
• Educate customers through training and support engagements.
• Create and edit knowledge-based articles for customer self-service.

Skills

Intermediate or advanced Japanese level

Excellent verbal and written communication skills

Problem-solving skills

Good understanding of electronic circuit design concepts

Experience in programming languages

Education

Bachelor's degree in Electrical Engineering, Computer Engineering, or Computer Science

Tools

LabVIEW

Job description

Technical Support Engineer 2 (Japanese Speaker)

You may have heard about the NI flagship software NI LabVIEW at university, but do you know about the full scope and value of the NI test and validation portfolio? Our clients are working on some of the most advanced technical challenges of our time, at the absolute pinnacle of electrical engineering technology. NI help clients to test their ideas and enable them to “Engineer Ambitiously”.

In This Role, Your Responsibilities Will Be:

Resolves technical issues for customers across all account tiers

• Resolves customers’ single incidents during installation, implementation, and/or maintenance of NI products and platforms.
• Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
• Reports design, reliability, or maintenance issues or bugs to R&D that arose during single incident support interactions.

Builds customer proficiency for all account tiers through standard services

• Educates customers through formal training and technical support engagements.
• Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.

Captures and documents knowledge to enable self-service resolution

Learns and adopts

• Knowledge-Centered Service (KCS) methodology.
• Enables customers to self-serve by creating and editing Knowledge based articles.

The Benefits of Working at NI Penang:

• Competitive salary relative to your skills and demonstrated ability to perform in the role.
• World class Generation NI corporate onboarding.
• 3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
• High quality communication tools and IT equipment.
• Company and personal performance-based bonus.
• An amazing team and a fun place to work.
• Unique Hybrid work mode and flexible working hours.
• Support for dental and vision.
• Travel and commute allowances.
• Accessible and attractive modern offices with free parking.
• Shower and gym facilities for those who like to work out.
• Complimentary drinks and snacks.
• Regular site and team events.

For This Role, You Will Need:

• Intermediate or advanced Japanese level, oral and written (JLPT N3 and above)
• Bachelor’s degree in Electrical Engineering, Computer Engineering, or Computer Science
• 2+ years work experience in a customer-facing technical role or other relevant industry experience
• Owning and advocating for customer issues or needs and prioritizing multiple tasks.

Preferred Qualifications That Set You Apart:

• Communication – Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one, or in front of a group.
• Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
• Technical – Good understanding of electronic circuit design concepts and basic electronic instrumentation. Proficiency in one or more programming languages is required. (LabVIEW experience is preferred)
• Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow’s grand challenges.
• Leader – Experience coaching and mentoring others, through formal or informal leadership roles.
• Domain – Experienced in the test and measurement industry. The ideal candidate may have a background in one of NI’s target market segments.
• Customer Focus - Experience owning and advocating for customer issues or needs and prioritizing multiple tasks.

Accessibility Assistance or Accommodation

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