Technical Support Engineer

Indium Corporation of America; Penang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading technology firm in Penang, Malaysia is seeking a Technical Support Engineer responsible for delivering technical support for sales activities. The role includes educating customers and distributors, providing technical recommendations, and documenting data. Candidates should have a Bachelor/master's degree in related engineering or chemistry and 2-5 years of experience in semiconductor packaging or SMT. Proficiency in data analysis tools and strong communication skills in English are required.

Qualifications

• Bachelor/master’s degree in related fields.
• 2-5 years of experience in semiconductor packaging assembly or SMT preferred.
• Proficiency in data analysis tools.

Responsibilities

• Provide technical support and product recommendations.
• Educate and train customers and distributors.
• Document data and prepare technical reports.

Skills

Self-motivated

Troubleshooting

Data analysis

Strong communication

Education

Bachelor/master’s degree in relevant engineering or chemistry

Tools

Minitab

Microsoft Office

Job description

Technical Support Engineer's core responsibility is to render technical support for sales activities. Through execution, he will learn and refine tactical skills, gaining a solid understanding of customers'/reps' businesses and goals. Technical Support Engineer is accountable for all technical services in his assigned territory and is subject to his immediate superior's redefinition of responsibility boundaries.

Essential Functions & Responsibilities

• Highly self-motivated, independent, and able to function well in a team.
• Provides technical support and services, such as offering product and process recommendations, troubleshooting, and conducting on-site product evaluations and qualifications.
• Educates, trains and acts as a technical resource for customers, distributors and internally.
• Carry the role of a technical spokesperson for the company.
• Provide customer feedback on technical issues/requirements.
• Identify, plan, recommend, and complete technical programs that lead to innovative applications and extensions of existing and new technologies essential to Indium Corporation’s business.
• Participates in technical strategic planning.
• May assist in planning regional Business & Marketing goals.
• Establish a network and a good reputation, promoting Indium’s value as the industry's technical leader.
• Documents experimental data/observations, prepare reports, write technical papers/blogs, and makes oral presentations.
• Commitment to continually excel in technical competency through active participation in external/internal training, conferences, joint projects and gathering market information on product technical aspects and trend development.

Requirements

• Bachelor/master’s degree in electrical or Electronics Engineering, Chemical Engineering, Mechanical Engineering, Materials Engineering, or Chemistry, or equivalent.
• Having 2-5 years of relevant experience in semiconductor packaging assembly or SMT (Surface Mount Technology) is preferred.
• Proficiency in using software tools for data analysis, such as Minitab and spreadsheet applications.
• Strong written/oral communication skills in English are necessary.
• Basic computer literacy and working knowledge of Microsoft Office.