Technical Support Advisor I — Customer Care Pro

Concentrix; Cyberjaya; On-site; MYR 22,000 - 30,000; Full time

Job summary

A global customer service provider is seeking an Advisor I for Technical Support in Cyberjaya. The role involves providing support via calls or the Internet, ensuring high customer satisfaction and meeting key performance indicators. Ideal candidates should have a high school diploma and strong customer service skills. This position requires effective communication, attention to detail, and the ability to work both independently and collaboratively. The company offers an inclusive environment and values diverse backgrounds.

Qualifications

• Customer service experience preferred.
• Dependable with strong attention to detail.
• Ability to work as a team member and independently.

Responsibilities

• Ensure service meets contractual KPIs.
• Clarify customer requirements and provide resolutions.
• Prepare complete and accurate work, documenting as required.

Skills

Strong customer service orientation

Strong computer navigation skills

Effective communication skills

Attention to detail

Multi-tasking ability

Education

High school diploma

Job description

A global customer service provider is seeking an Advisor I for Technical Support in Cyberjaya. The role involves providing support via calls or the Internet, ensuring high customer satisfaction and meeting key performance indicators. Ideal candidates should have a high school diploma and strong customer service skills. This position requires effective communication, attention to detail, and the ability to work both independently and collaboratively. The company offers an inclusive environment and values diverse backgrounds.