Technical Specialist (End User Computing)

PA Recruitment Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading staffing agency is searching for a Technical Specialist (End User Computing) in Kuala Lumpur. This role requires expertise in EUC product solutions and strong pre-sales support. Ideal candidates will have a Degree in Computer Science or IT, experience with HP products like Tech Pulse, and strong communication skills. Successful applicants will work on technical support, solution architecting, and customer consultancy in a dynamic environment.

Qualifications

• Candidate must possess at least a Diploma or Bachelor’s Degree in Computer Science/Information Technology or equivalent.
• Must possess a strong desire to pursue and develop future career in pre-sales area.
• Design and Implementation experience on HP products and solutions included Tech Pulse, Teradici are mandatory.

Responsibilities

• Subject Matter Expert on focus product, build of customer SOE.
• Provide pre-sales technical support to EUC business primarily on EUC product solutions.
• Study, analyze, integrate and architect infrastructure solutions according to customer requirements.

Skills

Pre-sales technical support

Technical advice and support

Good documentation and proposal writing

Inter-personal communication skills

Self-motivated and independent

Education

Diploma or Bachelor’s Degree in Computer Science/IT

Tools

HP products and solutions

Tech Pulse

Teradici

Job description

Technical Specialist (End User Computing)

renewable or possibility converting to permanent employee subjects to satisfactory performance

Role & Responsibilities

• Subject Matter Expert on focus product, build of customer SOE.
• Provide pre-sales technical support to EUC business primarily on EUC product solutions, HP Techpluse and Teradici.
• Study, analyze, integrate and architect infrastructure solution according to customer’s business, technical and operational requirement.
• Assists in bidding efforts including solution architecting, preparation of BOM & quotation, liaising with partner/principal on technical aspects, solution verifications, proposal writeup, customer presentations, clarifications, proof of concepts and other related activities.
• Provide technical advice and support to Level 1, 2 and 3 Engineers.
• Customer support on-site and off-site and provide remote troubleshooting if needed.
• Attend to high severity incidents on and off-site.
• Prepare and follow-up on incident reports if any while update, review and submit incident tickets in a timely manner in FSMS to meet contractual SLA.
• Lead problem management and resolution in the support product.
• Review and coordinate with the technical team to prepare problem management reports and monitor to ensure problem management reports are submitted in a timely manner.
• Liaise with principal and being technical champion for assigned solution/ products/ technology.
• Liaise with internal or 3rd party deployment team to ensure success deployment of projects.
• Interface with customer to provide consultancy services.

Requirements

• Candidate must possess at least a Diploma or Bachelor’s Degree in Computer Science/ Information Technology or equivalent.
• Must possess a strong desire to pursue and develop future career in pre-sales area, to focus on design, architecting and sales support.
• Design and Implementation experience on HP products and solutions included Tech Pulse, Teradici are mandatory.
• Designing and implementation experience in SOE and Network image deployment.
• Good command of both spoken and written English.
• Good documentation and proposal writing skills.
• Good inter-personal and communications skill with all levels.
• Self-motivated, self-driven and able to work independently with minimal supervision.
• Willing to work under tight schedule to meet stringent project timeline.