Technical Solutions Associate (Kuala Lumpur)

Traveltechessentialist; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading travel technology company in Malaysia is looking for a Technical Solutions Associate to support partners in enhancing traveller experiences. This role will involve technical troubleshooting and data analysis, as well as assisting in service improvements. Candidates should have at least 6 months of experience, with essential skills in SQL and Excel. The company offers a full benefits package focused on fostering growth and innovation in the travel industry.

Benefits

Full benefits package

Exciting travel perks

Generous time-off

Qualifications

• More than 6 months of experience in a vocational role.
• Collects information to understand problems and identify their origin.
• Knows basics about infrastructure services.
• Familiar with cloud infrastructure services.
• Basic familiarity with observability and operational tools.

Responsibilities

• Assists with issue or incident investigations by gathering necessary information.
• Provides day-to-day technical support for software and connectivity issues.
• Assists team members in the creation of routine technical communication materials.
• Executes tasks to support implementation of holistic solutions.

Skills

Basic technical troubleshooting skills

SQL

Excel

Education

High school or equivalent-related professional experience

Tools

Salesforce

Jira

Confluence

Querybook

Splunk

Kibana

Postman

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Technical Solutions Associate

Travel Partnerships and Media helps partners deliver excellent traveller and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.

We are seeking a team member in a supporting role who can apply fundamental infrastructure and platform knowledge to a variety of technical and non-technical projects and tasks. As a Technical Solutions Analyst, you will assist in investigating issues, analysing data, resolving disruptions in both internal and external infrastructure, and contributing to service improvements.

In this role, you will:

• Assists with issue or incident investigations by gathering and documenting necessary information

• Collects information to understand problems and identify their origin

• Research precedents and known solutions for basic or routine problems

• Assist with quality reporting and feedback

• Provides day-to-day technical support for complicated internal and external systems software and connectivity issues to mitigate customer impact with a goal of first contact resolution

• Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed

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• Provides high-level customer service to inquiries and issues

• Assists team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages)

• Learns to think broadly and understand how, why, and when policies/processes are standardised and when they differ across the organisation

• Executes tasks and/or provides data to support implementation of holistic solutions that forge linkages between structure, people, process and technology

Experience and qualifications:

• More than 6 months of experience in a vocational role
• High school or equivalent-related professional experience
• Collects information to understand problems and identify their origin
• Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed
• Knows basics about infrastructure services
• Familiar with cloud infrastructure services
• Knows basics about some concepts with systems (e.g. client/server architectures, the purpose of a database, how browsers and applications interact.)
• Has basic familiarity working with observability and operational tools
• Generates reporting and identifies action items
• Uses references for common questions

Technical Skills:

• Basic technical troubleshooting skills.
• Knowledge of SQL and Excel are essential.

Nice to have:

• Python, C++, and other programming languages
• Querybook, Splunk, Kibana, and Postman
• Scrum/Agile methodologies
• Automation experience, AI
• Understanding of API, XML
• Salesforce, Jira, Confluence
• Analytical skills and proactive, solutions-oriented approach
• Experience in working with big datasets.
• Process simplification experience.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.