Technical Service Manager

Bunge; Pasir Gudang; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading global agribusiness company located in Pasir Gudang, Johor is seeking a technical services expert to support their operations in Asia. The role involves building strong customer relationships, providing technical insights related to fats and oils, and collaborating with commercial teams to identify new business opportunities. A Bachelor’s or Master’s degree in relevant fields and 5+ years of experience are required.

Qualifications

• Minimum of 5 years experience in the edible oil industry or related fields.
• Deep knowledge of edible oil manufacturing and applications.
• Capacity to conceptualize and commercialize new products.

Responsibilities

• Build relationships with key customer stakeholders.
• Collaborate with the commercial team to identify new business opportunities.
• Provide technical support to customers.

Skills

Technical support for fats and oils applications

Project management

Customer relationship building

Fluent in English

Education

Bachelor's or Master's Degree in Food Science or related fields

Job description

Overview :

Responsible for providing technical services to support Bunge's business in Asia, especially South East Asia and South Asia. The role involves identifying new business opportunities and adding value to existing relationships. It is a key technical customer interface, complementing the Commercial team by making product/ingredient recommendations, guiding customer projects into new business, delivering technical presentations, and solving processing challenges.

The role also focuses on creating value through building close technical relationships and understanding customers' businesses and applications.

Main Accountabilities

Develop Customer Intimacy

• Build relationships with key customer stakeholders, such as Technical and Quality teams, to understand their innovation pipelines, product lines, quality needs, production capabilities, business strategies, and market trends.
• Identify opportunities to expand the customer base with the commercial teams in the value-added product space.
• Collaborate with the commercial team to identify new business opportunities and enhance current relationships.
• Assist customers with technical or analytical information, solve technical issues, conduct trials, improve processes, reformulate products, deliver presentations, and provide training. Respond quickly to customer needs.
• Support the achievement of new business development and current business protection by providing technical support and sharing knowledge.
• Participate in industry tradeshows, exhibitions, and customer meetings.

Technical Expertise

• Provide technical support for fats and oils applications.
• Deliver presentations and training on existing and new product lines to showcase value propositions and accelerate solution development.
• Represent the company at conferences, expert groups, and advisory boards.
• Advise on projects and product development, initiate and manage development projects.
• Conduct workshops and training sessions for customers, either on-site or virtually.
• Create sales tools like presentations, brochures, and application information.
• Monitor project progress and success.

Tracking Customer Insights

• Gather and track customer feedback to align product development with market needs.
• Monitor market trends and competitor capabilities, recommending new projects to maintain competitive edge.
• Maintain customer visit reports and share insights with the team.
• Stay updated on markets, oils and fats processing, food safety, nutrition, and quality analysis.
• Propose new products in collaboration with the Innovation team and customers.

Requirements

• Bachelor's or Master's Degree in relevant fields such as Food Science, Biotechnology, Food Engineering, Chemistry, Microbiology, or equivalent.
• Minimum of 5 years experience in the edible oil industry, food ingredients, confectionery, bakery, frying, or restaurant industries in product development or technical services roles, especially with customer interaction.
• Deep knowledge or experience in edible oil manufacturing and applications.
• Ability to manage multiple priorities with clear communication.
• Capacity to conceptualize and commercialize new products.
• Strong interpersonal skills, confident communication, and fluency in English.