Technical Service Engineer

Stryker Group; Petaling Jaya; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

A leading medical device company is looking for a Field Technician to deliver exceptional technical service and support for their products in Malaysia. The role involves installation, troubleshooting, and training, with a requirement of a degree in Engineering and at least 5 years of experience in a technical service environment. Candidates should be fluent in English and possess strong troubleshooting skills.

Qualifications

• Minimum 5 years of experience in technical service within a multinational commercial setting.
• Experience in the medical device industry is preferred.

Responsibilities

• Perform installation and maintenance for products across Malaysia.
• Deliver first-level repairs and technical troubleshooting.
• Conduct technical training for customers and dealers.

Skills

Technical troubleshooting

Proficiency in technical equipment

Fluent in English

Education

Diploma or Bachelor’s degree in Engineering

Job description

In this role, you’ll ensure Stryker products perform at their best by delivering exceptional technical service and support. From installation and commissioning to troubleshooting and training, you’ll play a critical part in keeping healthcare professionals equipped to deliver outstanding patient care. If you’re passionate about technology and problem-solving, this is your chance to make a real impact.

What you will do

• Perform installation, commissioning, testing, and preventive maintenance for Stryker products across Malaysia.
• Deliver first-level repairs and technical troubleshooting to ensure optimal product performance.
• Conduct technical training for customers and dealers on proper product usage and handling.
• Manage spare parts, tools, and field inventory to support efficient service operations.
• Schedule and execute engineering updates and preventive maintenance visits as required.
• Provide pre-sales and post-sales technical support to enhance customer satisfaction.
• Collect and analyze customer feedback to identify and resolve technical issues promptly.
• Maintain compliance with company standards and industry regulations, including ADVAMED guidelines.

What you need

Required Qualifications

• Diploma or Bachelor’s degree in Engineering.
• Minimum 5 years of experience in technical service within a multinational commercial setting.
• Proficiency in troubleshooting and maintaining technical equipment.
• Fluent in English.

Preferred Qualifications

• Experience in the medical device industry.
• Familiarity with inventory management and technical documentation.

Additional Information

• Location: Malaysia (nationwide coverage).
• Work arrangement: Field-based with travel across Malaysia.
• Occasional flexible hours may be required to meet customer needs.