Technical Lead - UNIX

ADI Resourcing; Petaling Jaya; On-site; MYR 80,000 - 110,000; Full time

Job summary

A technology consulting company in Malaysia is seeking a Technical Lead UNIX to oversee project implementation and maintenance for Unix/Linux systems. You will manage a team of engineers, optimize workflows, and drive technical resolutions. The ideal candidate should have 3 to 5 years of experience in IT management and be proficient in various Unix/Linux operating systems. This role demands strong leadership skills and a commitment to customer satisfaction.

Qualifications

• Minimum of 3 to 5 years of experience managing a small team in an IT environment.
• Strong knowledge of Unix/Linux platforms.
• Proficiency in two or more Unix/Linux operating systems.

Responsibilities

• Oversee planning and management of preventive maintenance and incident resolution.
• Monitor and review project status and preventive maintenance reports.
• Lead the resolution of technical issues and ensure project completion.

Skills

Unix/Linux systems

Incident management

Team leadership

Project management

Customer satisfaction

Education

Diploma or Degree in Information Technology

Tools

VMware vSphere

Red Hat

Oracle Linux

Dell EMC

Job description

Overview

The Technical Lead UNIX is responsible for overseeing the planning, execution, and management of preventive maintenance, project implementations, and incident resolution for Unix/Linux systems. This role involves managing a team of engineers, ensuring adherence to timelines, and driving the technical resolution of complex problems. The Technical Lead plays a crucial role in optimizing project workflows, preparing problem management reports, and supporting tender processes.

Responsibilities

• Plan and assign engineers to preventive maintenance activities and project tasks, ensuring efficient use of resources.
• Review preventive maintenance and project status reports to identify key areas for improvement.
• Monitor incident tickets, ensuring they are escalated and resolved according to process and Service Level Agreements (SLAs).
• Follow up on incident ticket statuses, ensuring timely submission of incident and problem management reports.
• Plan and review preventive maintenance processes to ensure continuous improvement and operational efficiency.
• Review and enhance preventive maintenance report templates and project documentation to meet evolving needs.
• Ensure preventive maintenance activities are carried out within the stipulated timelines and reported back to customers.
• Review preventive maintenance reports with customers, ensuring high levels of service quality.
• Lead the resolution of project-related technical implementation issues and ensure projects are completed within agreed timelines.
• Define project risks in collaboration with Project Managers, implementing appropriate mitigation strategies.
• Lead problem management efforts, coordinating with technical teams to resolve complex technical issues.
• Implement advanced and complex technical solutions as required.
• Assist in the development of tender Scope of Work (SoW) and clarifications for maintenance contracts.
• Provide costing for incident support, defining the scope of work and man-days required for project implementations.
• Attend tender briefings and provide technical input to pre-sales teams on complex solutions.
• Identify and plan the technical training needs for Level 1, 2, and 3 engineers, ensuring continuous development and skill enhancement.
• Conduct technical knowledge-sharing sessions to foster team growth and prepare engineers for complex project requirements.

Key Measurements

• Customer Satisfaction (CSAT) Score: Ensure high levels of customer satisfaction through effective technical support and project delivery.
• SLA Compliance: Monitor and ensure all incident tickets and project tasks are completed within the agreed Service Level Agreements.
• Project Delivery: Track project implementation progress, ensuring timely delivery and resolution of technical challenges.
• Team Development: Lead the development of technical skills across all engineering levels, ensuring the team is equipped to handle complex tasks.

Education and Experience

Qualifications: Diploma or Degree in Information Technology or a related field.

• Relevant Industry Experience: Minimum of 3 to 5 years of experience managing a small team in an IT environment, with strong knowledge of Unix/Linux platforms.

Technical Expertise

• Proficiency in two or more Unix/Linux operating systems, including Solaris, AIX, Red Hat, CentOS, Oracle Linux, Ubuntu, SUSE Linux.
• In-depth knowledge with two or more virtualization technologies, including OVM for SPARC (LDom), Solaris Zones, OVM for x86, Oracle Linux KVM, Red Hat Virtualization, LPAR, VMware vSphere, Hyper-V, Nutanix AHV.
• In-depth knowledge with one or more high availability cluster computing solutions, including Solaris Cluster, Red Hat Cluster Suite, HACMP, VCS.
• In-depth knowledge with storage technologies including SAN zoning, I/O multipathing, ZFS Storage Appliances and various vendor solutions (Dell EMC, HPE, Pure Storage, Hitachi Data Systems, NetApp).
• In-depth knowledge of hardware (server, storage (SAN/NAS/iSCSI), switches), hardware management tool (ILO/iDRAC/ILOM/HMC), networking (VLAN, IPMP, teaming, bonding, LACP), volume managers (LVM, SVM, VxVM), filesystems (ZFS, XFS, ext4, JFS2, VxFS, NFS), LDAP, DNS, Syslog, and OS security configuration, troubleshooting, and implementation.

Additional Skills

• Capable to communicate effectively with a wide range of people. Strong ability to work independently and manage complex technical projects with minimal supervision. Empower and develop others in the team.