Technical Engineer & Security

CTC Global; Selangor; On-site; MYR 48,000 - 72,000; Full time

Job summary

A technology solutions company in Malaysia is seeking a highly skilled technical support specialist. The candidate will manage preventive maintenance activities and provide both onsite and remote support for security systems. The role requires a bachelor's degree in a relevant field and at least one year of hands-on security experience. Excellent communication skills and adaptability to new tools are essential. This position emphasizes customer management and the ability to handle sensitive security data.

Qualifications

• Minimum of 1 year of hands-on security technical experience in a similar role.
• Strong understanding of security concepts and network packet analysis tools.
• Proficient in explaining security concepts to non-technical users.

Responsibilities

• Coordinate and schedule preventive maintenance activities with customers.
• Perform preventive maintenance to maintain hardware and infrastructure integrity.
• Provide onsite and remote technical support to ensure problem resolution.

Skills

Security concepts

Network packet analysis tools

Communication skills

Customer management

Adaptability

Confidentiality

Education

Diploma or Bachelor’s Degree in Security, Cybersecurity, Computer Science, Information Technology, Engineering

Tools

Cisco

Fortigate

Palo Alto Networks

CCNA

CCNA-Security

Job description

1. Preventive Maintenance Scheduling:Coordinate and schedule preventive maintenance activities with customers to minimize downtime and ensure optimal system performance.

2. Preventive Maintenance Execution:Perform remote or on-site preventive maintenance to maintain hardware and infrastructure integrity.

3. Operational Support:Provide both onsite and remote technical support to customers, ensuring fast and effective problem resolution.

4. Documentation Management:Prepare and upload detailed preventive maintenance and incident reports into the Field Service Management System (FSMS) in a timely manner.

5. Project Assistance:Assist in the execution of complex installations involving multiple products and technologies.

6. Technical Issue Documentation:Capture and update project implementation technical issues for lessons learned and future improvements.

7. Testing and Commissioning:Conduct project testing and commissioning activities with customers to ensure system functionality and satisfaction.

8. Compliance & Standards:Ensure all tasks comply with relevant technical standards and company policies, contributing to continuous operational improvement.

9. Knowledge Sharing:Conduct knowledge-sharing sessions within the team to promote continuous learning and improvement.

10. Time Management:Update timesheets in the Intranet system promptly to ensure accurate tracking of work hours and project allocations.

11. Standby Rotation Participation:Participate in department standby rotation to provide on‑call technical support when needed.

• Qualifications: Diploma or Bachelor’s Degree in Security, Cybersecurity, Computer Science, Information Technology, Engineering (Computer/Telecommunication), or an equivalent field.
• Technical Expertise: Strong understanding of security concepts, network packet analysis tools, and security configuration. Familiar with network and security components such as Cisco, Fortigate, Palo Alto Networks. Preferably possess technical certifications such as CCNA or CCNA‑Security.
• Experience: At least 1 year of hands‑on security technical experience in a similar role, preferably involving security deployment, troubleshooting, and support.
• Communication Skills: Fluent in English, with strong written and verbal communication abilities particularly in explaining security concepts to non‑technical users. Proven ability to articulate technical solutions and remedial action plans to customers and internal teams.
• Customer Management Skills: Demonstrated ability to manage customer relationships effectively, ensuring that technical issues are resolved swiftly and satisfactorily.
• Adaptability: Flexible and quick to learn new security tools and respond to emerging threats in a fast‑paced environment.
• Confidentiality: Ability to uphold confidentiality in handling sensitive security data and information.